DANA RITTER
Murrieta,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Volunteer Board Member/Snack Bar Manager
Murrieta National Little League (MNLL)
09.2023 - Current
- Schedule and supervise volunteers, create menus, prepare and serve food, perform and oversee the cleaning and maintenance of the display areas and equipment, maintain Inventory control of food and supplies, record daily sales volume and account for daily receipts, provide exceptional customer service, maintain profit while providing high-quality food options and service.
Notary Public/Loan Signing Agent
Self Employed
02.2014 - Current
- Certified Notary Public, Certified Loan Signing Agent
- Prepare real estate loan documents, meet with borrower, and assist in signing documents, notarize signatures, scan documents, and prepare loan document package for delivery
- Schedule appointments, maintain expense/income logs
- Volunteer Notary for Hospice
Volunteer Resource Parent
San Diego Department of Social Services, Straight From The Heart
12.2007 - 12.2014
- Completed 80+ hours of foster parent training
- CPR/First Aid certified
- Provided in-home care for foster newborns and youth
- Primary caretaker for drug exposed newborns
- Provided 24-hour care for the infant while they went through the drug withdrawal process, administered medication, took them to medical appointments, brought them to court for legal proceedings, worked closely with social workers, attorneys, doctors, therapists, and biological parents
- Provided supervised visits with child and parents
- Volunteer for Straight from the Heart Foster Care Resource Center assisting foster parents with taking classes, picking up supplies for children, assisting customers with purchases
CMP Coordinator
San Diego Gas & Electric (SDG&E)
06.2002 - 12.2004
- Managed the SDG&E Corrective Maintenance Program (CMP) for the North San Diego County
- Maintained compliance records for the Public Utilities Commission, scheduled Lineman to Inspect, Repair or Replace transformers and electrical poles
- Created a policies and procedure manual for the coordinator position
Billing Representative
San Diego Gas & Electric (SDG&E)
06.2000 - 06.2002
- Responsible for making billing corrections, calculating discrepancies, keeping logs of corrections made, provided billing explanations to customers
- Developed policies and procedures to improve department
- Created a spreadsheet for the department to use to more accurately and effectively make corrections to customer's electric/gas bills
Customer Service Representative
Southern California Gas Company - Winn
01.1989 - 06.2000
- Responded to customer inquiries in a timely, professional, and friendly manner
- Handled customer complaints and resolved issues in an efficient and effective manner
- Maintained customer records and ensured accuracy of data
- Provided accurate information regarding products and services
- Handled a high volume of incoming calls, assisting with emergency gas leaks, residential service requests, billing inquiries, corrections.
Education
PARALEGAL - Research and Investigative Skills, Technology, Writing, Law (Tort, Bankruptcy, Family, Business), Wills, Trusts, and Probates
SAWYER COLLEGE
01.1991
HIGH SCHOOL DIPLOMA -
THOUSAND OAKS HIGH SCHOOL
06.1985
Skills
- Team building
- Policy evaluation
- Leadership experience
- Operational review
- Conflict Resolution
- Multitasking
- Problem-solving aptitude
Certification
- Notary Public
- Certified Loan Signing Agent
References
References available upon request.
Timeline
Volunteer Board Member/Snack Bar Manager
Murrieta National Little League (MNLL)
09.2023 - Current
Notary Public/Loan Signing Agent
Self Employed
02.2014 - Current
Volunteer Resource Parent
San Diego Department of Social Services, Straight From The Heart
12.2007 - 12.2014
CMP Coordinator
San Diego Gas & Electric (SDG&E)
06.2002 - 12.2004
Billing Representative
San Diego Gas & Electric (SDG&E)
06.2000 - 06.2002
Customer Service Representative
Southern California Gas Company - Winn
01.1989 - 06.2000
PARALEGAL - Research and Investigative Skills, Technology, Writing, Law (Tort, Bankruptcy, Family, Business), Wills, Trusts, and Probates
SAWYER COLLEGE
HIGH SCHOOL DIPLOMA -
THOUSAND OAKS HIGH SCHOOL