Dana R. Sanders
Baptist Medical Group
Memphis,TN
1
Language
25
years of professional experience
Representative-Physician Referral coordinating patient referrals, appointment scheduling, and pre-certification for physician services. Supports referral development by generating reports, following up with physician offices and patients, and resolving service issues tied to scheduling and records requests. Keeps patient flow moving through accurate data entry and established productivity guidelines.
Work History
Representative-Physician Referral
5 Years 2 Months- Coordinates and facilitates business functions in support of physician services and referral development department to include: processing and scheduling patient referrals accurately and efficiently through data entry and with established productivity guidelines and tools; generation of reports, communication and follow up with physician office staff and patients, problem resolution and service recovery.
- Responsibilities
- Review all incoming referrals receiving pre-certification and schedule appointments for various practices and specialties
- Communicates referral information and confirmation with patients and referring physician/office staff.
- Maintains strong working relationships with internal and external customers by providing service assistance and open communication.
- Review and submit all medical records related to referral appointments as requested by physicians.
- Provides coordination of patient flow by following established scheduling procedures and protocols.
Assistant Community Director
1 Year 8 Months- Professional verbal and written communication
- Administrative and organizational tasks
- Presenting a professional image to residents, vendors, and owners
- Operating computers and other technological devices to access email, internet websites for business marketing and company utilized software
- Preparing, locating and compiling information and documents
- Physically inspecting the property in its entirety
- Responding to issues outside of normal work schedule when required
- Accurately reporting all time worked by clocking in before beginning to work and out only when done working
- Following all company policies and procedures
- Experienced in One-Site, Yardi and Fortress
Property Manager
1 Year- Telephone contact with prospective residents.
- Personal contact with prospective residents.
- Initial processing, review and approve all applications and credit.
- Reports for recommendations to interview with Regional Manager.
- Move-in orientation including review of lease or occupancy.
- Handles move-ins and move-outs.
- Schedule and handles interviews.
- Approves and orders maintenance supplies.
- Processes rental payments.
- Prepares files and recertification's.
- Conventional, LIHTC & Section 8 experience.
- Experienced in One -Site and Yardi software.
Administrative Assistant
1 Year- Performs administrative duties for executive management.
- Performs administrative duties for executive management.
- Responding to various communications; e.g. email, typing, fax, phone calls, multi-line phones, data processing, instant messaging, letters and all clerical duties.
- Responsibilities include screening calls; managing calendars; making travel arrangements, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff, and customer relations.
- Strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters.
- Organizing and maintaining files; data entry, ordering and purchasing supplies, and other support duties as required.
Customer Relations Specialist
2 Years- Investigated and resolved escalated service and sales issues from customers, realtors, and field sales associates
- Responded to various communications; e.g. email, fax, phone calls, multi-line phones, instant messaging, filing, letters and all clerical duties.
- Approved replacement orders and insurance claims
- Authorized service calls, reimbursements, refunds and credits
- Collaborated with Field Sales Associates to support and assist sales and upsell opportunities
- Organizing and maintaining files; travel arrangements, managing calendar, and other support duties as required.
Customer Service
11 Years- Deliver highly professional customer service while meeting department metrics. (Quality, Resolution, CPH, Adherence, ACW)
- Utilize call center support applications to access information to assist customers.
- Provide effective and timely resolution to customers on contract inquiries and setting/details of work orders incorporating Service One duties.
- Service One Representative
- Handled inbound & outbound multi line calls, handling general inquiries, data entry, service work orders, coverage questions, and updated payment source information.
- Assisted technicians with receiving correct pay by authorizing amounts for services rendered.
- Dispatched calls to vendors outside of the perimeters of their area, in the cases of emergencies.
- Payment Services Representative
- Researched service billing problems.
- Made decisions based upon the best interest of the company and customer.
- Made changes to customer accounts and provided necessary follow-up.
- Initiated invoice adjustments, payment reimbursements, and research for payment.
Education
High school diploma
Skills
Patient referral coordination
Appointment scheduling
Precertification review
Medical records submission
Patient flow coordination
Epic scheduling
Referral authorization processing
Insurance verification
Medical terminology
Patient intake
Prior authorization
HIPAA compliance
Data entry
Report generation
Customer communication
Service recovery
Administrative coordination
Practice management software
Multi-specialty scheduling
Call routing
Appointment reminder calls
Languages
English
Full Professional
Timeline
Representative-Physician Referral
Baptist Medical Group
06.2021 - CurrentRead More
Assistant Community Director
Elmington Management
09.2019 - 05.2021Read More
Property Manager
Independent Management
01.2018 - 01.2019Read More
Administrative Assistant
Multifamily Management
01.2015 - 01.2016Read More
Customer Relations Specialist
Lyons Cleaners
01.2013 - 01.2015Read More
Customer Service
American Home Shield
01.2002 - 01.2013Read More
High school diploma
Read More