DANA SANDERS
Broken Arrow
Summary
Versatile Financial Center Manager with proven experience in managing financial operations, implementing effective strategies, and leading high-performing teams. Strengths include strong business acumen, decision-making abilities, and customer service skills. Contributed to previous work by driving revenue growth, improving operational efficiency, and enhancing client satisfaction.
Overview
27
27
years of professional experience
Work History
Financial Center Leader
Bank of Oklahoma
Broken Arrow
10.2021 - 01.2026
- Managed daily operations of financial center to ensure efficient service delivery.
- Supervised staff to maintain high levels of customer satisfaction and engagement.
- Implemented financial policies and procedures for compliance and risk management.
- Analyzed customer needs to tailor financial products and services effectively.
- Monitored performance metrics to identify areas for process optimization and growth.
- Fostered a positive work environment through team-building activities and open communication.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Evaluated employee performance against established goals and objectives.
- Conducted performance reviews for branch personnel in order to assess individual contributions and provide feedback on areas requiring further development.
- Managed daily operations of financial center, ensuring compliance with regulations.
Relationship Banker
Bank of Oklahoma
Jenks
03.2019 - 10.2019
- Boosted sales of loan products by offering services to new and established customers.
- Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications.
- Cultivated trusting relationships with customers with confident and professional approach.
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies.
- Backed up teller line with transaction processing, drawer balancing, and vault services.
- Elevated revenue by upselling customers on credit cards and other value-added options.
- Created customer loyalty with strong consultative techniques and on-point service recommendations.
- Opened, closed and updated accounts based on individual customer needs.
Sr. Customer Service Representative
Met Life
Tulsa
11.2016 - 08.2018
- Respond to customer requests via telephone or email, on financial service products and benefit plans.
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Process transactions and refer requests for other policy modifications to appropriate areas.
- Track responses to ensure completion and customer satisfaction.
- Access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Store Manager
Hot Topic, Inc
Tulsa
05.2005 - 07.2016
- Direct and supervise employees in areas of sales, inventory, loss prevention and customer relations.
- Reconcile cash register receipts and perform register audits throughout the business day.
- Maintain strict levels of inventory control to ensure compliance with loss prevention standards.
- Maximize budget by reducing operating expense, monitoring payroll and reducing shrink.
- Awards and Acknowledgments Ranked #1 in district for volume and #22 in company.
Store Manager
Gadzooks, Inc
Tulsa
03.1999 - 05.2005
- Responsible for recruiting, hiring, training, and coaching employees in areas including company standards and legal compliance.
- Communicate with regional manager and district manager regarding inventory issues and needs.
- Monitor store payroll and operating expense budget to ensure store exceeded projected goals and last year's figures.
- Manage sales data for daily, weekly, monthly and annual goals.
- Create shift schedules in accordance with sales projections while maintaining payroll budget.
Education
High School Diploma -
East Central
Tulsa, OK05.1996
Skills
- Customer service
- Currency handling
- Time management
- Team development
- Risk management
- Regulatory compliance
- Performance management
- Risk assessment
- Team building
- Relationship management
- Operations management
Timeline
Financial Center Leader
Bank of Oklahoma
10.2021 - 01.2026
Relationship Banker
Bank of Oklahoma
03.2019 - 10.2019
Sr. Customer Service Representative
Met Life
11.2016 - 08.2018
Store Manager
Hot Topic, Inc
05.2005 - 07.2016
Store Manager
Gadzooks, Inc
03.1999 - 05.2005
High School Diploma -
East Central