Julia Qureshi
Broken Arrow,OK
Summary
Dynamic and people-focused Financial Center Leader with 5 years of experience in retail banking and financial services. Recognized for building high-performing teams through strategic coaching, mentorship, and leadership development. Proven ability to drive employee engagement, improve service delivery, and meet branch performance goals through a culture of continuous learning and accountability.
Overview
8
8
years of professional experience
Work History
Financial Center Leader
Bank of Oklahoma
12.2020 - Current
- Empowers employees with knowledge and resources to progress their development.
- Conducts in-person and virtual team meetings, team huddles, and product knowledge clinics.
- Constantly working to build a positive and appreciative environment amongst employees.
- Independently manages branch operations, client experience results, and employee coaching.
- Manages risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
Certified Trainer
Olive Garden
08.2017 - 01.2021
- Trained new and existing employees in various departments around the restaurant.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Consistently received high ratings on trainer evaluations.
- Documented attendance, participation, and progress.
- Analyzed and evaluated training effectiveness and program outcomes.
Shift Lead
Pinkberry
05.2017 - 08.2017
- Worked with the community to construct and sponsor events that would support nonprofit organizations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Skills
- Employee Coaching & Development
- Team Building & Motivation
- Conflict Resolution
- Performance Management
- Risk Mitigation
- Branch Operations Management
- Problem Resolution
- Customer Relationship Management
- Regulatory Compliance
Timeline
Financial Center Leader
Bank of Oklahoma
12.2020 - Current
Certified Trainer
Olive Garden
08.2017 - 01.2021
Shift Lead
Pinkberry
05.2017 - 08.2017
Similar Profiles
Troy TeetsTroy Teets
Cybersecurity Engineer at Bank of OklahomaCybersecurity Engineer at Bank of Oklahoma
Sherri GrahamSherri Graham
Personal Banker Team Lead at Bank Of OklahomaPersonal Banker Team Lead at Bank Of Oklahoma
Vinh HoangVinh Hoang
Cash Vault Production Coordinator at Bank Of OklahomaCash Vault Production Coordinator at Bank Of Oklahoma
MIKAYLA HOBBSMIKAYLA HOBBS
Relationship banker at Bank of OklahomaRelationship banker at Bank of Oklahoma
Mia LipscombMia Lipscomb
Pet Sitter at Family and FriendsPet Sitter at Family and Friends