Kimberly Rankin
Baton Rouge,LA
Summary
Seasoned Financial Center Manager adept at motivating and coaching team members to accomplish demanding financial objectives. Strategic planner with remarkable leadership and communication skills. Ready to offer many years' experience in banking and take on a challenging new role.
Overview
17
17
years of professional experience
Work History
Financial Center Leader
Hancock Whitney Bank
Baton Rouge, LA
2025.04 - Current
- Managed daily operations of financial center to ensure smooth workflow.
- Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.
- Supervised staff to enhance customer service and streamline operational processes.
- Provided guidance and leadership to financial center staff in order to ensure adherence to established procedures and standards.
- Evaluated employee performance to align with established goals and provide constructive feedback.
- Conducted performance reviews for branch personnel in order to assess individual contributions and provide feedback on areas requiring further development.
- Developed long-term relationships with customers through proactive outreach such as seminars and promotional events.
- Analyzed customer feedback to pinpoint service improvement opportunities.
Branch Manager 2
Regions Bank
Baton Rouge, Louisiana
2019.08 - 2026.03
- Managed daily branch operations and ensured compliance with banking regulations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supervised and developed staff through training and performance evaluations.
- Enhanced customer service by resolving issues and addressing client needs promptly.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed branch performance metrics to identify areas for improvement.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Oversaw cash management, ensuring accuracy in transactions and reporting.
- Performed regular audits of financial records in order to ensure accuracy.
- Complied with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
Office Manager
LA Quality Cabinets
Baton Rouge, LA
2017.01 - 2019.08
- Managed daily office operations and maintained a smooth workflow.
- Coordinated schedules and appointments for staff and management.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw inventory management for office supplies and materials.
- Communicated with suppliers to ensure timely delivery of products.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supported customer service efforts by addressing client inquiries promptly.
Reserve Deputy
Baton Rouge City Constable Office
Baton Rouge, LA
2010.01 - 2019.08
- Enforced laws and regulations within Baton Rouge jurisdiction.
- Assisted in patrol operations to enhance community safety.
- Served civil papers and executed court orders effectively.
- Coordinated public relations efforts for the Sheriff's Office by attending community events and speaking engagements.
- Provided support to full-time deputies during special events and emergencies.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
Universal Banker 2
MidSouth Bank
Baton Rouge, LA
2012.01 - 2017.01
- Processed new account openings and maintained customer information.
- Conducted financial transactions accurately using banking software systems.
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services available.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Developed strong relationships with clients to enhance customer satisfaction.
- Collaborated with team members to resolve customer issues promptly.
- Trained new staff on operational procedures and customer service standards.
- Monitored compliance with banking regulations and policies consistently.
Education
High School Diploma -
Central High School
Central , LA 1999-01
Skills
- Regulatory compliance
- Financial analysis
- Financial reporting
- Sales strategy development
- Client engagement strategies
- Performance evaluation
- Team leadership
- Team development
- Process optimization
- Account oversight
- Relationship management
- Conflict resolution
Timeline
Financial Center Leader
Hancock Whitney Bank
2025.04 - Current
Branch Manager 2
Regions Bank
2019.08 - 2026.03
Office Manager
LA Quality Cabinets
2017.01 - 2019.08
Universal Banker 2
MidSouth Bank
2012.01 - 2017.01
Reserve Deputy
Baton Rouge City Constable Office
2010.01 - 2019.08
High School Diploma -
Central High School