LYNN GALGOCY
Northampton,PA
Summary
Experienced Relationship Banker with over 36 years of experience in Banking Industy. Excellent reputation for resolving problems and improving customer satisfaction. Well versed in all positions of branch banking to include teller operations, consumer lending, new account processes and everyday interactions with clients.
Overview
37
37
years of professional experience
Work History
Financial Center Supervisor
Fulton Bank
Macungie, PA
11.2021 - Current
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Maintained schedules for the branch to ensure branch is appropriately staffed.
- Provided primary support to internal and external customers.
- Responsible for compliance with internal controls, audit procedures and policies.
- Represented the bank to the Community through good customer relations.
- Observed, coached and developed employees in support of reaching performance goals and objectives.
- Recommended products and service to customers offering advice and assistance with special needs and wants.
- Supported Manager with any additional projects or any other duties assigned.
Church Treasurer
Grace United Church Of Christ
Northampton, PA
09.2019 - Current
- Administered debt service interest and principal
- Maintained positive relationships with banking representatives managing church funds
- Used Quickbooks and Excel to prepare external audit documentation and financial reports to assist management in operational planning and key decision making
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management
- Oversaw accounts payable and receivable operations for Church expenses
Sr. Relationship Banker
Truist Bank
Northampton, United States
05.1988 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cultivated customer loyalty, promoted repeat business and improved sales
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Trained staff on operating procedures and company services
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Trained new personnel regarding company operations, policies and services
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained up-to-date knowledge of product and service changes
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits
- Represented bank to community through good customer relations
- Observed, coached and developed bankers in support of reaching performance objectives
- Maintained scheduling for main branch to keep shifts appropriately staffed
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Complied with established internal controls and policies
- Supported Manager with special projects and additional job duties
Education
High School Diploma -
Jim Thorpe Area High School
Jim Thorpe, PA06.1985
Skills
- Honest and Ethical
- Product and Service Sales
- Relationship Building
- Problem Solving
- Customer Service-Oriented
- Detail Oriented
- Staff Scheduling
- Regulatory Compliance
- Operations Management
- Customer Loan Processing
- Team Coaching
Timeline
Financial Center Supervisor
Fulton Bank
11.2021 - Current
Church Treasurer
Grace United Church Of Christ
09.2019 - Current
Sr. Relationship Banker
Truist Bank
05.1988 - 10.2021
High School Diploma -
Jim Thorpe Area High School