Dana Seebaugh
Parkersburg,WV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer representative position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Guest Relations Assistant
Camden Clark Medical Center
06.2016 - Current
- Work closely with guests, visitors, patients, and co-workers of many different departments with high degree of respect and privacy.
- Answer multi-line telephone system to aid guests, direct callers and take messages.
- Maintained front desk's books
- Provide visitors with access to relevant local information and lodging locations/prices.
- Sign patients in for surgery, emergency, and other appointments.
- Help direct visitors to patients rooms, receive doctors calls for surgery patients, and sign for certified mail and flower/gift deliveries.
- Deliver flowers/gifts/belongings to patient rooms.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated and coordinated transportation services for guests and discharged patients.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Engaged guests through upbeat conversation and personalized service.
- Maintained accurate and up-to-date records of guest information.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Housekeeper
Camden Clark Medical Center
08.2011 - 06.2016
- Returned emptied garbage receptacles to proper locations.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms and patient rooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Handled requests for extra linens, toiletries and other supplies.
- Clean insolation rooms and contact rooms according to particular instructions to ensure no cross contamination.
Front End Cashier
Toys R Us
12.2008 - 08.2011
- Approached every question or concern with calm and level-headed approach.
- Greeted customers and responded to requests for information.
- Kept products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Medical Office Assistant Certification - Medical Office Assistance
2008
High School Diploma -
05.2006
Skills
- Greeting Guests
- Front Desk Operations
- Customer Satisfaction & Support
- Answering Emails
- Telephone Etiquette
- Guest Experiences
- Customer Inquiries
- Safety Enforcement
- Professional Relationships
- Hospital Staff Support
- Arrange Transportation
- Customer Interaction
- Secure Items
- Closing Procedures
- Conflict Resolution Techniques
Timeline
Guest Relations Assistant - Camden Clark Medical Center
06.2016 - Current
Housekeeper - Camden Clark Medical Center
08.2011 - 06.2016
Front End Cashier - Toys R Us
12.2008 - 08.2011
West Virginia University At Parkersburg - Medical Office Assistant Certification , Medical Office Assistance
South Parkersburg High School - High School Diploma,
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