Front desk operations
Microsoft office
Medical office administration
Shawnee Eddy
Medical Receptionist
Parkersburg
Summary
Dynamic and detail-oriented professional with extensive experience at Camden Clark Medical Center. Proven expertise in front desk operations and patient scheduling, enhancing patient satisfaction through effective communication and streamlined processes. Recognized for implementing an appointment reminder system that significantly reduced no-shows, while fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Camden Clark Medical Center
12.2023 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Sterile Processing Technician
Camden Clark Medical Center
08.2022 - 12.2023
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Picked instruments and supplies for surgeries.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
Sales Associate
Witten Farm Market
04.2020 - 08.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV 05.2001 -
Skills
Timeline
Medical Receptionist
Camden Clark Medical Center
12.2023 - Current
Sterile Processing Technician
Camden Clark Medical Center
08.2022 - 12.2023
Sales Associate
Witten Farm Market
04.2020 - 08.2022
High School Diploma -
Parkersburg South High School
05.2001 -
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