Dana Taylor
Muskegon,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
Work History
Security Officer
Trinity Health
Muskegon, MI
09.2025 - Current
- Monitored premises to ensure safety and security compliance for staff and patients.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Conducted regular patrols of facilities, identifying potential security risks and implementing preventative measures.
Front Desk
Holiday Inn
Spring Lake, MI
06.2025 - 09.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Utilized reservation software to manage bookings, confirming details with guests to ensure satisfaction.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Residential Support Staff Member
MOKA
Muskegon, MI
12.2023 - 06.2025
- Provided feeding assistance to patients where necessary.
- Resupplied patients with towels, soap and sheets.
- Helped patients with daily living requirements by bathing, dressing, and assisting with mobility needs.
- Provided caring companionship to support patients' social and emotional needs.
- Disinfected patient rooms, bathrooms and examination areas to keep a clean environment.
Curbside Pickup
Sam's Club
Muskegon, MI
02.2023 - 12.2023
- Pull customers' orders, and dispense them out when they arrive in the numbered parking spot.
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
- Managed deliveries quickly to meet customers' desired delivery times.
Stocker and Target Cafe
Stocker, Target
Muskegon, MI
11.2022 - 01.2023
- Stocked dry grocery items and taking them to the designated places.
- Located merchandise, packaged items, and handled associated documentation to fulfill orders.
- Running the whole cafe by myself, multitasking, and keeping the environment clean.
- Preparing and serving drinks, such as slushies, soda, juice, and water
McDonalds Crew Member
McDonald's
Muskegon, MI
08.2021 - 11.2022
- Ran the cashier line, customer service ran for the drive-thru, and prepared the food.
- Greeted customers to take food orders and provide menu information.
- Kept fast pace in cook-to-order food production environment.
- Operated cash register to receive cash or card customer payments.
- Cross-trained to fill in where needed and maintain strong service levels.
Education
Associate's degree - General Studies
Muskegon Community College
05.2026
High School Diploma -
North Muskegon Public Schools
North Muskegon05.2023
Skills
Achieved significant improvements in customer satisfaction through dedicated service efforts
Generated exceptional positive feedback by delivering high-quality customer support
Informed product offerings and strengthened customer relations through thorough research
Implemented innovative solutions that enhanced both service delivery and efficiency
Elevated customer service standards, resulting in increased customer loyalty
Maintained ideal stock levels through strategic restocking practices
Demonstrated exceptional multitasking abilities that ensured smooth service operations
Drove collaborative initiatives that led to improved operational performance
Timeline
Security Officer
Trinity Health
09.2025 - Current
Front Desk
Holiday Inn
06.2025 - 09.2025
Residential Support Staff Member
MOKA
12.2023 - 06.2025
Curbside Pickup
Sam's Club
02.2023 - 12.2023
Stocker and Target Cafe
Stocker, Target
11.2022 - 01.2023
McDonalds Crew Member
McDonald's
08.2021 - 11.2022
Associate's degree - General Studies
Muskegon Community College
High School Diploma -
North Muskegon Public Schools