Assistant manager
Open To Work
Karie Allen
DJ Ent Llc
Oklahoma City,OK
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Minimum Desired Compensation
$45000/yr
7
years of professional experience
Directed customer-focused shift operations for over five years, managing staff and day-to-day operations at Goodwill Industries and two laundry locations.
Work History
Manager
1 Year 10 Months- Led team in executing event logistics and operations to ensure successful project completion.
- Developed and implemented streamlined processes for inventory management and order fulfillment.
- Coordinated scheduling and resource allocation for multiple events, enhancing overall efficiency.
- Facilitated operational best-practices training sessions for staff to strengthen service delivery standards across daily operations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Planned, developed, and implemented marketing efforts to attract new customers and support business visibility.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed vendor relationships to secure competitive pricing and quality materials for events.
- Analyzed operational workflows, identifying areas for improvement and implementing strategic changes.
- Fostered a collaborative team environment, promoting open communication and continuous improvement initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed staff scheduling, optimizing resource allocation for peak operational efficiency.
- Oversaw inventory management, maintaining accurate stock levels to support business needs.
- Improved marketing to attract new customers and promote business.
Outreach Advocate
5 Months- Collaborated with peers to maintain a clean, sanitary, and well-stocked agency location.
- Assisted residents by addressing inquiries and directing them to the appropriate staff and resources.
- Conducted community outreach at homeless camps to identify and engage potential clients and residents.
- Informed community members about agency services, location, and meal times.
- Facilitated communication between the agency and an electronic company to provide residents and clients with government phones.
Managing Clerk
5 Months- Oversaw daily operations of a novelty hotel, including opening and closing duties and balancing cash tills.
- Welcomed customers and assisted with product locations and order placements.
- Prioritized exceptional customer service to encourage repeat business.
Shift Lead
2 Years 3 Months- Provided customer assistance by helping locate products.
- Operated a POS register, ensuring accurate transactions and excellent service.
- Earned promotion to shift lead, with responsibilities for opening and closing operations.
Education
Bachelor - Business Administration
Associates - Science
Skills
- Achieved significant improvements in customer satisfaction through dedicated service efforts.
- Increased community engagement by implementing successful outreach initiatives.
- Maintained high accuracy in cash handling
- minimizing discrepancies.
- Fostered a collaborative team environment that led to improved project outcomes.
- Resolved complex customer issues
- enhancing overall service delivery.
- Promoted empathy within the team
- leading to better customer relationships.
- Executed emergency response plans effectively during adverse weather situations.
- Owned process streamlining initiatives across operations management to increase efficiency.
- Cultivated team leadership skills that empowered staff and improved morale.
- Optimized point-of-sale management practices
- enhancing transaction efficiency.
- Strengthened communication practices that improved team coordination.
- Adapted swiftly to changing environments
- ensuring continued service excellence.
- Provided essential resource support that bolstered team performance.
- directed Maintained customer experience standards to support positive customer interactions. transformation through focused service improvements and engagement strategies.
- Customer experience
Timeline
Manager
DJ Ent Llc
08.2024 - 06.2026Read More
Outreach Advocate
Homeless Alliance
10.2022 - 03.2023Read More
Managing Clerk
Jungle Red’s
01.2022 - 06.2022Read More
Shift Lead
Goodwill Industries of Central Oklahoma
09.2019 - 12.2021Read More
Seminole State college
Associates from Science
Read More
East Central University
Bachelor from Business Administration
Read More