Dana Thomas

• Implement and manage contact tracing protocols, identifying, and monitoring individuals exposed to infectious diseases to mitigate further spread
• Coordinate case investigation efforts, providing guidance and support to affected individuals while maintaining confidentiality and sensitivity.

• Established and maintained robust surveillance systems to monitor infection trends and emerging infectious diseases, ensuring timely reporting to stakeholders.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Provided supervisory leadership to mediate issues and provide guidance on complex issues that arise during case and contact interviews
• Supervised and oversaw case, contact, school, and workplace outbreak investigations

• Served as a subject matter expert and provided guidance on case classification in accordance with Centers for Disease Control and Prevention (CDC).

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

• Quickly responded to situations impacting safety and security, actualizing crisis prevention interventions to control and deescalate situations
• Administered medications and treatment to students and monitored responses while working with healthcare teams to adjust care plans.

• Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
• Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.