Lori Leslie
Client Relationship Manager/Supervisor
Cincinnati,OH
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of post-secondary education
10
10
years of professional experience
Work History
Covid-19 Outbreak Team Supervisor
Hamilton County General Health Department
Hamilton, Ohio
08.2020 - 04.2021
- Interacted remotely with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed strong relationships with companies and schools remotely by recommending and implementing measures to improve productivity, performance, and quality in workplaces impacted by Covid-19
- Mentored and guided 15-20 employees to foster proper completion of assigned duties in remote, high paced environment.
- Assisted in research and analysis efforts by supplying input data for Ohio Health Department ODRS system, training program assessment and Zoom meeting assessments with companies who have Covid-19 outbreaks.
Educational Assistant/Substitute Teacher
BCESC
Fairfield, Ohio
08.2013 - 08.2020
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment supporting students with educational disabilities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
401K Relationship Manager-Emerging Corporate Mkt
Fidelity Investments
Taylor Mill, Kentucky
01.2002 - 02.2004
- Monitored issues carefully for a book of 50 company plans and reached out to human resource contacts and purchasers to provide immediate resolution and maintain satisfaction in addition to performing quarterly plan performance reviews.
- Worked with account maintenance, legal and testing departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Education
MBA - Business Administration And Management
Xavier University
Cincinnati, OH 01.1998 - 12.2001
Bachelor of Science - Business Administration
University of Louisville
Louisville, KY 08.1989 - 12.1994
Skills
Client Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Animal Rescue
Foster and Volunteer for Louie's Legacy Animal Rescue where I provide email management one day a week handling large volumes or emails requesting information on available animals and current applications. I provide a foster home for animals in need.
I have worked with several English Bulldog Rescue groups in various positions as Foster, Foster Coordinator, Rescue Vice President, and Adoptions Counselor where I matched animals with potential adopters, handled medical emergencies, performed surrenders, reviewed foster and adoption applications, and handled fundraising for medical bills.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Covid-19 Outbreak Team Supervisor
Hamilton County General Health Department
08.2020 - 04.2021
Educational Assistant/Substitute Teacher
BCESC
08.2013 - 08.2020
401K Relationship Manager-Emerging Corporate Mkt
Fidelity Investments
01.2002 - 02.2004
MBA - Business Administration And Management
Xavier University
01.1998 - 12.2001
Bachelor of Science - Business Administration
University of Louisville
08.1989 - 12.1994