Lori Leslie
Client Relationship Manager/Supervisor
Cincinnati,OH
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of post-secondary education
10
10
years of professional experience
Work History
Covid-19 Outbreak Team Supervisor
Hamilton County General Health Department
Hamilton, Ohio
08.2020 - 04.2021
- Interacted remotely with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed strong relationships with companies and schools remotely by recommending and implementing measures to improve productivity, performance, and quality in workplaces impacted by Covid-19
- Mentored and guided 15-20 employees to foster proper completion of assigned duties in remote, high paced environment.
- Assisted in research and analysis efforts by supplying input data for Ohio Health Department ODRS system, training program assessment and Zoom meeting assessments with companies who have Covid-19 outbreaks.
Educational Assistant/Substitute Teacher
BCESC
Fairfield, Ohio
08.2013 - 08.2020
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment supporting students with educational disabilities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
401K Relationship Manager-Emerging Corporate Mkt
Fidelity Investments
Taylor Mill, Kentucky
01.2002 - 02.2004
- Monitored issues carefully for a book of 50 company plans and reached out to human resource contacts and purchasers to provide immediate resolution and maintain satisfaction in addition to performing quarterly plan performance reviews.
- Worked with account maintenance, legal and testing departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Education
MBA - Business Administration And Management
Xavier University
Cincinnati, OH 01.1998 - 12.2001
Bachelor of Science - Business Administration
University of Louisville
Louisville, KY 08.1989 - 12.1994
Skills
Client Service
Complaint resolution
Staff education and training
Troubleshooting skills
Microsoft Office
Call center operations
Customer Relationship Management
Team development and supervision
Coordinating team projects
Team leadership and supervision
Account management
Written and oral communication
CRM
Professional telephone demeanor
Money handling abilities
Key stakeholder relationship building
Service standard compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Animal Rescue
Foster and Volunteer for Louie's Legacy Animal Rescue where I provide email management one day a week handling large volumes or emails requesting information on available animals and current applications. I provide a foster home for animals in need.
I have worked with several English Bulldog Rescue groups in various positions as Foster, Foster Coordinator, Rescue Vice President, and Adoptions Counselor where I matched animals with potential adopters, handled medical emergencies, performed surrenders, reviewed foster and adoption applications, and handled fundraising for medical bills.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Covid-19 Outbreak Team Supervisor
Hamilton County General Health Department
08.2020 - 04.2021
Educational Assistant/Substitute Teacher
BCESC
08.2013 - 08.2020
401K Relationship Manager-Emerging Corporate Mkt
Fidelity Investments
01.2002 - 02.2004
MBA - Business Administration And Management
Xavier University
01.1998 - 12.2001
Bachelor of Science - Business Administration
University of Louisville
08.1989 - 12.1994