Dana Thompson
Niles,OH
Summary
Dynamic waitress and cashier with strong multitasking abilities, adept at managing multiple tables during peak hours. Recognized for resolving customer complaints swiftly while maintaining high service standards and fostering teamwork among staff.
Diligent Desired Position with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
2027
2027
years of professional experience
Work History
Waitress/Cashier
Kravitz Deli
2006.08 - Current
- Provided prompt and attentive service to enhance customer dining experiences.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Trained new team members on menu offerings and service standards for consistency.
- Processed cash and credit transactions accurately while handling customer payments.
- Maintained cleanliness of dining area to ensure compliance with health standards.
- Upsold daily specials, enhancing overall sales through effective menu knowledge.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with kitchen staff to coordinate meal preparation and service timing.
Sandwich Artist
SUBWAY®Restaurants
2002 - 2005.01
- Prepared and assembled sandwiches according to customer specifications and company standards.
- Ensured cleanliness and organization of workstations to maintain food safety compliance.
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Operated point-of-sale system accurately to process transactions efficiently.
- Trained new employees on sandwich preparation techniques and customer service best practices.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Wilson High-school
Youngstown, OH2005-05
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Safe food handling
Order accuracy
Active listening
Supply restocking
High volume dining
Tableside service
Dining area maintenance
Upselling techniques
Point of sale operation
Table setting knowledge
Food station setup
Food handling safety
Plate carrying techniques
Timeline
Waitress/Cashier
Kravitz Deli
2006.08 - Current
Sandwich Artist
SUBWAY®Restaurants
2002 - 2005.01
High School Diploma -
Wilson High-school