Dana Thompson
Thoreau,NM
Summary
Organized Office Assistant with expertise in customer service and administrative support. Leverages experience in customer-facing roles to enhance office operations and address client needs effectively. Collaborates with teams to streamline processes and maintain accurate records. Proven ability to manage schedules and communicate effectively in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Office Assistance
Smith Lake Chapter
08.2024 - Current
- Greeted community members and addressed inquiries to support project initiatives.
- Filed and organized paperwork efficiently for the main community coordinator's projects.
- Assisted with data entry and record-keeping using office software, maintaining accuracy in documentation.
Sales Associate
Daman & Marie Thompson Authentic Navajo Jewelry
Thoreau, New Mexico
12.2023 - 05.2026
- Greeted customers warmly, enhancing shopping experience and fostering positive relationships.
- Assisted customers in finding and selecting products, ensuring satisfaction and informed purchasing decisions.
- Maintained a clean work area by regularly organizing supplies and removing clutter., organized and free of clutter at all times.
ASSOCIATE TEAM LEADER
Navajo Arts And Crafts
Window Rock, AZ
01.2023 - 08.2023
- Implemented solutions to complex issues
- Assisted customers in finding and selecting products, enhancing their shopping experience.
- Maintained clean, organized, and clutter-free work area to support operational efficiency.
- Led daily operations, ensuring efficient workflow and adherence to quality standards.
- Mentored team members, fostering skill development and enhancing overall performance.
SCALE OPERATOR
Northwest Sanitation
Gallup, NM
02.2021 - 10.2021
- Coordinated with operators to relay critical product information.
- Operated weigh scales and issued tickets.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Ensured organized work area to minimize accident risks.
RECEPTIONIST
Arviso Construction
Iyanbito
09.2015 - 03.2020
- Greeted visitors and customers, providing friendly and knowledgeable assistance to enhance their experience.
- Confirmed appointments and updated client records, ensuring clear communication with clients about their needs.
- Maintained clean and organized reception area, contributing to positive first impressions for all visitors.
- Kept reception area clean and neat to give visitors a positive first impression.
Education
Certificate - Office Technology
Telequah Job Corps
08-2014
High School Diploma -
Thoreau High School
Thoreau, NM05-2006
Skills
- Customer Service
- Customer Needs Assessments
- Product selection assistance
- Product and Service Sales
- Cash register operation
- Office Management
- Time Management
- Scheduling skills
- Sales team training
- Customer engagement
- Customer inquiries response
- Excellent People Skills
- Client relations
- Guest Relations
- Verbal Communication
- Collaborative skills
- Positive attitude
Certification
Resume Building
Timeline
Office Assistance
Smith Lake Chapter
08.2024 - Current
Sales Associate
Daman & Marie Thompson Authentic Navajo Jewelry
12.2023 - 05.2026
ASSOCIATE TEAM LEADER
Navajo Arts And Crafts
01.2023 - 08.2023
SCALE OPERATOR
Northwest Sanitation
02.2021 - 10.2021
RECEPTIONIST
Arviso Construction
09.2015 - 03.2020
Certificate - Office Technology
Telequah Job Corps
High School Diploma -
Thoreau High School