Dana Velazquez
Manor,Georgia
Summary
Proven leader at L&B Farms, adept in administrative support and streamlining operations, significantly enhancing productivity. Expert in customer satisfaction and administrative tasks, demonstrated through innovative cost-saving strategies and fostering a positive work environment. Skilled in managing over 50 employees, ensuring peak performance and adherence to standards. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
20
20
years of professional experience
Work History
Clerk
Solar
04.2020 - 09.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Supervisory Administrative Specialist
Red Barn
04.2016 - 01.2020
- Coordinated travel arrangements for executive staff, ensuring efficient scheduling and cost-effective accommodations.
- Safeguarded sensitive information through diligent maintenance of confidential records storage systems in compliance with legal regulations.
- Facilitated timely resolution of customer inquiries by streamlining communication channels between departments.
- Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
- Championed an inclusive work environment by promoting diversity initiatives across the organization.
- Leveraged data analysis skills to identify patterns in workflow operations-subsequently making informed recommendations for process improvements.
Assistant Director of Operations
L&B Farms
05.2003 - 03.2016
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
Education
No Degree - Cosmetology
Coastal Pines Technical College
Waycross, GA12.2012
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Administrative tasks
Languages
Spanish
Limited Working
Timeline
Clerk
Solar
04.2020 - 09.2023
Supervisory Administrative Specialist
Red Barn
04.2016 - 01.2020
Assistant Director of Operations
L&B Farms
05.2003 - 03.2016
No Degree - Cosmetology
Coastal Pines Technical College
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