Summary
Overview
Work History
Education
Skills
Timeline
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Dana Wood

Wildersville,TN

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

42
42
years of professional experience

Work History

Customer Service Representative

Benefits First, LLC
07.2008 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

General Manufacturer

MIG/Johnson Controls
02.1984 - 02.2008
  • Improved product quality with thorough inspections and strict adherence to standards.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Verified that all general manufacturing processes met high quality standards.
  • Made sure that products were produced on time and are of good quality.

Secretary to Director of Nurses

Royal Care Nursing Home
07.1982 - 02.1984
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Certificate of Medical Office Assistant - Medical Office Assistant

West Tennessee Business College
Jackson, TN
07.1982

Skills

  • Active Listening
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Filing
  • Documentation
  • Paperwork Processing
  • Product Knowledge
  • Follow-up skills
  • Microsoft Outlook

Timeline

Customer Service Representative

Benefits First, LLC
07.2008 - 10.2024

General Manufacturer

MIG/Johnson Controls
02.1984 - 02.2008

Secretary to Director of Nurses

Royal Care Nursing Home
07.1982 - 02.1984

Certificate of Medical Office Assistant - Medical Office Assistant

West Tennessee Business College

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Dana Wood