Dana York
Asheboro,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Relations Associate
Fidelity Investments
Durham, NC
01.2023 - 07.2023
- Respond to emails and other correspondence to facilitate communication and enhance business process
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strategies for improving the quality of customer relations processes.
- Fluent in Microsoft, Excel and QuickBooks
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Storeroom Clerk
Georgia-Pacific
Asheboro, NC
08.2020 - 01.2023
- Compiled receiving reports to verify merchandise counts and route merchandise to proper locations.
- Created purchase orders for any items not currently stocked in the storeroom.
- Operated a variety of office equipment such as computers, printers, scanners, fax machines.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Ordered new items to replenish stock levels when necessary.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Flight Attendant
PSA
Dayton, OH
09.2019 - 03.2020
- Safety Specialist training including but not limited to, hijacking, explosives, human trafficking, medical emergencies, federal law, plane crash emergencies and federal evacuation plans
- Ensure aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Education
Class A CDL -
Future Truckers of America
03.2021
CNA Certification Medical Assisting -
Randolph Community College
03.2004
GED -
Randolph Community College
01.2003
Skills
- Visitor Greeting
- MP2
- Document Filing
- Retrieving
- ARIBA
- Recordkeeping
- Meeting Minutes
- TEAMS
- Payroll
- Documentation
- ICorr
- Excel
- Mail Sorting and Distribution
- SAP
- MOE
- Verbal and Written Communication
- Outlook
Timeline
Customer Relations Associate
Fidelity Investments
01.2023 - 07.2023
Storeroom Clerk
Georgia-Pacific
08.2020 - 01.2023
Flight Attendant
PSA
09.2019 - 03.2020
Class A CDL -
Future Truckers of America
CNA Certification Medical Assisting -
Randolph Community College
GED -
Randolph Community College