Dana Zenti
Summary
Proactive and detail-oriented Front Office Assistant with a proven track record at Fleur Dentistry, enhancing client retention by providing exceptional service. Skilled in schedule management and problem-solving, effectively increased client satisfaction. Demonstrates strong listening skills and adeptness in data entry, ensuring accuracy and efficiency in administrative support.
Overview
19
19
years of professional experience
Work History
Front Office Assistant
Fleur Dentistry
08.2005 - Current
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Lincoln High School
Des Moines, IA05.1982
Skills
- Listening Skills
- File Organization
- Problem-solving skills
- Time Management
- Data Entry
- Scheduling appointments
- Cash Handling
- Reception duties
- Billing and Invoicing
- Mail handling
- Appointment Setting
- Patient Charting
- Schedule Management
- Document Management
- Scheduling and calendar management
- Hospitality services
- Documentation and Recordkeeping
- Professional and mature
- Strong Problem Solver
- Support Services
- Business Correspondence
- Conflict Management
- Basic accounting
- Filing and data archiving
- Administrative Support
- Insurance Verification
Additional Information
Fleur Dentistry has been voted Best Dentist Office in Des Moines 8 years in a row by
CityView Magazine. I have been the first person you see when you walk in the door for 19 years. Due to changes in benefits and hours of operation, I am seeking a full-time position,
in a positive work environment, where I can utilize my over 40 years of customer
service and office experience.
Timeline
Front Office Assistant
Fleur Dentistry
08.2005 - Current
High School Diploma -
Lincoln High School