Dena Brindley
Chicago,IL
Summary
Advanced service provider that is highly effective at supporting customer needs in a hospitality environment. Friendly, punctual, and enthusiastic team player with high energy and outgoing personality.
Overview
11
11
years of professional experience
Work History
Flight Attendant
American Airlines
03.2023 - Current
- Served beverages and food items first class and provided information about in-flight offerings to passengers.
- Answered passenger questions and provided solutions to issues arising during flights.
- Organized and stocked inventory of passenger comfort, food and beverage items.
- Ran food and beverage cart at appropriate times to dispense passenger refreshments.
Bartender
Dearborn Tavern
12.2021 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Answer customer questions, recommended items on the menu
Bartender
Cork & Cask
03.2021 - 12.2021
- Operated efficiently in high-volume setting to prepare and serve
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Cocktail Waitress
Elbow Room
01.2014 - 03.2020
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Food Server
Aladdin Mediterranean Restaurant
02.2014 - 09.2018
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Documented orders accurately to track sales and properly bill guests.
Education
Real Estate
Ce Shop Real Estate
California11.2022
Business Administration
Mesa Community College
2020
Skills
- Professional Service Standards
- Cash Handling and Management
- Engaging Customers
- Coachable
Timeline
Flight Attendant
American Airlines
03.2023 - Current
Bartender
Dearborn Tavern
12.2021 - 01.2023
Bartender
Cork & Cask
03.2021 - 12.2021
Food Server
Aladdin Mediterranean Restaurant
02.2014 - 09.2018
Cocktail Waitress
Elbow Room
01.2014 - 03.2020
Real Estate
Ce Shop Real Estate
Business Administration
Mesa Community College