Dana C. Marks
Saint Helens,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1981
1981
years of post-secondary education
Work History
Planner Support Team Member
Precoa
Portland, Oregon
10.2019 - Current
- Confirming appointments established by the call center. Reschedule appointments and resell the importance of pre planning if necessary to save the potential prospects from canceling. Multitasking by doing quality controlling in advanced finds and correcting errors. Verifications that Agents have excepted the appointments. Calling hundreds of families daily and in a high pace accurate mode. I’m raked as one of the top reschedules in my department of 8 team members.
- Organized training sessions for team members on planning tools and processes.
- Led brainstorming sessions with cross-functional teams to generate ideas for improving existing systems and processes.
- Provided recommendations on how to increase efficiency by streamlining processes or introducing new tools or technology.
Education
Associate of Science - Dental Assistant Program
San Jose City College
San Jose, CA 09.1983 - 06.1984
Gunderson High School
San Jose, CaSkills
- Appointment scheduling
- Process improvement
- Data analysis
- Training organization
- Customer service
- Cross-functional communication
- Problem solving
- Time management
- Effective negotiation
Strong sales background
Presentations
Excellent communication and verbal skills
- Attention to detail
Timeline
Planner Support Team Member
Precoa
10.2019 - Current
Associate of Science - Dental Assistant Program
San Jose City College
09.1983 - 06.1984
Gunderson High School