Danae Black
Devils Lake,ND
Summary
Proven leader in enhancing operational efficiency at Spirit Lake Casino & Resort, adept in employee development and implementing security protocols. Excelled in audit compliance and cash control. Skilled in conflict resolution and customer service, ensuring seamless service delivery and customer satisfaction. Vault banker and cage cashier supervisor, with 6 years of experience maintaining excellence in service delivery and exceeding financial institution standards. Accurately maintains and monitors levels of coin and currency in vault and verifies sums received. Supervises and provides technical assistance to cage cashiers and vault bankers and problem solves and troubleshoots issues.
Overview
12
12
years of professional experience
Work History
Cage & Vault Supervisor
Spirit Lake Casino & Resort
07.2018 - Current
- Processed monthly ATM audits.
- Secured monies in accordance with established procedures.
- Trained new cashiers and vault bankers in processes and procedures, answering questions and providing guidance.
- Maintained, organized and stocked cage and vault areas.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Followed Title 31 procedures.
Smoke & Gift Shop Cashier
Spirit Lake Casino & Resort
08.2017 - 02.2018
- Maintained organized and orderly front end and removed debris.
- Processed credit card payments with electronic computer system.
- Assisted with purchasing decisions and located merchandise for customers.
- Conducted inventory counts by adding each item in stock.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
National Science Foundation Biomedical Researcher
Cankdeska Cikana Community College
06.2015 - 08.2015
- Read and summarized medical journal pieces, performed different laboratory tests and procedures such as; polymerase chain reactions, RNA isolations, dilutions, and was taught how to complete gel electrophoresis. I entered my data into Microsoft excel which I used in the end of my internship to create a research poster that I presented at the University of North Dakota School of Medicine and Health Sciences.
Mathematics Tutor
Northwest Indian College
02.2013 - 06.2013
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Assisted site manager with paperwork and filing when needed.
Education
General Studies
Northwest Indian College
Tulalip, WAAssociate of Arts - Liberal Arts And Sciences
Cankdeska Cikana Community College
Fort Totten, ND05.2015
Pre-Medicine And Medical Laboratory Science
University of North Dakota
Grand Forks, NDAssociate of Arts - Social Work
Cankdeska Cikana Community College
Fort Totten, ND07.2024
Skills
- Employee Development
- Security Protocols
- Audit Compliance
- Policy Enforcement
- Operating Procedures
- Cash Control Guidelines
- Currency counting
- Foreign Currency
- Customer service and support
- ATM Management
- Cash handling expertise
- Conflict resolution techniques
- Cash Replenishment
Timeline
Cage & Vault Supervisor
Spirit Lake Casino & Resort
07.2018 - Current
Smoke & Gift Shop Cashier
Spirit Lake Casino & Resort
08.2017 - 02.2018
National Science Foundation Biomedical Researcher
Cankdeska Cikana Community College
06.2015 - 08.2015
Mathematics Tutor
Northwest Indian College
02.2013 - 06.2013
General Studies
Northwest Indian College
Associate of Arts - Liberal Arts And Sciences
Cankdeska Cikana Community College
Pre-Medicine And Medical Laboratory Science
University of North Dakota
Associate of Arts - Social Work
Cankdeska Cikana Community College
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