Ruby Gregg
Shady Point,OK
Summary
Experienced supervisor with a strong background in team leadership, cash controls, loss prevention, and incident reporting. Known for clear communication, problem solving, and calm support in fast-paced casino and retail settings.
Overview
27
27
years of professional experience
Work History
Supervisor Cage Vault
Choctaw Casino & Resort
Pocola, Oklahoma
06.2021 - Current
- Directed and supervised a team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee productivity to deliver constructive feedback and coaching, contributing to team development.
- Enforced casino policies, cash controls, and service protocols
- Ensured guest service standards were upheld across busy entertainment areas to enhance overall guest satisfaction.
- Addressed and resolved guest concerns promptly, fostering positive guest experiences through professional communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Assisted with training team members on resort procedures and safety rules.
- Communicated daily updates to management and shift leads
- Supported casino floor operations at Choctaw Casino & Resort.
Front End Supervisor
Walmart
Poteau, Oklahoma
04.2015 - 11.2020
- Supervised Walmart front end associates across checkout lanes and self-checkout stations.
- Coached cashiers on register procedures, customer service, and transaction accuracy.
- Coordinated front end schedules, breaks, and daily lane coverage.
- Trained new Walmart associates on policies, scanning, and payment methods.
- Enforced Walmart safety standards and loss prevention procedures throughout the front end.
- Supported store operations by maintaining clean, organized checkout and service areas.
- Monitored Walmart cash handling, till counts, and safe drop procedures.
- Performed daily audits on registers and safe counts to verify the accuracy of funds on hand.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer complaints at service desk and checkout areas.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Law Enforcement Officer
Sweet 16 Drug task force
Poteau, Oklahoma
03.2000 - 10.2009
- Conducted covert surveillance for law enforcement agency investigations.
- Monitored suspects and traced illicit contacts during undercover assignments.
- Gathered intelligence through discreet interviews and controlled field observations.
- Coordinated with detectives and federal partners on active case activity.
- Assisted with the execution of search warrants at locations suspected of harboring illegal activity or substances.
- Followed safety protocols and preserved operational secrecy throughout deployments.
- Briefed supervisors on covert findings and investigative developments.
- Attended court hearings to provide testimony related to cases.
- Utilized advanced technology such as GPS tracking systems and recording equipment during investigations.
- Coordinated with local law enforcement agencies to share information on cases.
- Gathered evidence by conducting surveillance, interviews, and interrogations.
- Documented field notes and prepared confidential reports for agency review.
- Created detailed reports on investigations for review by supervisors.
- Provided protection for witnesses or victims who may be in danger due to their involvement in a case.
- Maintained contact with confidential informants to obtain information about suspects.
Education
High School Diploma -
Heavener High
Heavener, OK05-1986
Skills
- Cash handling
- Loss prevention
- Incident reporting
- Operational security
- Shift scheduling
- Team supervision
- Team development
- Customer service
- Effective communication
- Problem solving
- Decision making
- Documentation and reporting
- Attention to detail
Timeline
Supervisor Cage Vault
Choctaw Casino & Resort
06.2021 - Current
Front End Supervisor
Walmart
04.2015 - 11.2020
Law Enforcement Officer
Sweet 16 Drug task force
03.2000 - 10.2009
High School Diploma -
Heavener High