Danae Gustafson
Wyoming,USA
Summary
Dedicated administrative professional with 15+ years of experience in office environment and customer service across various sectors. Proven expertise in managing administrative tasks and maintaining organized work environments. Skilled in maintaining confidentiality in handling sensitive information. Committed to delivering exceptional service and supporting team success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
VanHill Furniture
Zeeland, USA
07.2021 - Current
- Provide excellent customer service to our guests in person and over the phone.
- Enter, process, review invoices.
- Process payments.
- Review guests accounts as needed.
- Receive new product as it comes in.
- Process accounts payables.
- Communicate with vendors via e-mail and phone.
- Schedule deliveries.
- Assist in training new employees.
- Keep files organized and work area organized.
Receptionist/Administrative Assistant
Gill Staffing
Holland, USA
10.2017 - 06.2020
- Was the first point of contact in the office.
- Greeted everyone who came in the door and helped determine what they needed.
- Answered the phones.
- Assisted with answering questions that potential, current, or past employees had.
- Basic office duties; organizing, scanning, faxing, filing.
- Completed on-boarding process of new employees.
- Scheduled interviews.
- Obtained proper forms of identification, completed I-9 forms, and e-verify of all new employees.
- Accurately entered direct deposit information and employment verification.
- Lead orientation of handbook.
- Maintained company time clock.
- Kept track of inventory and ordered supplies.
- Assisted with payroll discrepancies.
- Maintained Google documents, files, and confidential information.
- Completed reports (Word, Excel) as requested.
Customer Service Representative/Call Center
Huntington Bank
Holland, USA
05.2016 - 07.2017
- Inbound call center.
- Assisted customers with checking accounts, loans, debit cards, and other various issues pertaining to banking products and services.
- I was assigned Help Desk which assisted when calls were escalated from general CSR.
- Maintained confidential information.
Store Manager
Approved Cash Advance
Holland, USA
10.2014 - 05.2016
- Provided customers with payday loans, cashed checks, and completed taxes.
- Excellent customer service.
- Managed a substantial amount of money.
- Company computer systems.
- Generated financial reports as needed.
- Completed schedules.
- Maintained customer files that obtain confidential information.
- Answered phones.
- Made collection calls.
- Ordered supplies.
- Completed weekly marketing.
- Completed and filed court documents.
- Made court appearances.
Team Member
Gentex
Holland, USA
06.2011 - 06.2014
- Assembled rearview mirrors.
- Worked various stations.
Scheduler/Administrative Assistant
Product Action
Zeeland, USA
03.2004 - 08.2008
- Staffed jobs.
- Completed data entry.
- Created job and employee files.
- Lead orientation class.
- Operated basic office equipment.
- Kept track of employees absences and time off requests.
- Documented and presented disciplinary forms.
- Assisted with employee reviews.
- Completed monthly reports.
- Ordered supplies.
- Kept office and warehouse clean.
- Responsible for petty cash.
Education
Business/Human Resource Management - Bachelors of Science
University of Phoenix Online
Online09-2017
Associates - Health Administration
University of Phoenix Online
Online08-2009
General - Diploma
West Ottawa High School
Holland, MISkills
- Employee onboarding and training
- Time management and scheduling
- Office organization and management
- Problem solving
- Attention to detail
- Records management
- Multitasking and prioritization
- English proficiency
- Marketing strategies
- Writing and proofreading skills
- Presentation delivery
- Leadership and team building
- Collections experience
- Customer service and support
- Help desk operations
- Multi-line phone systems
- Word processing and data entry
- Clerical support and receptionist duties
- Microsoft Office proficiency
- Filing and document management
- Typing speed and accuracy
- Phone etiquette and communication skills
- Data analysis skills
- Computer literacy in software applications
- Invoice and payment processing
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Administrative Assistant
VanHill Furniture
07.2021 - Current
Receptionist/Administrative Assistant
Gill Staffing
10.2017 - 06.2020
Customer Service Representative/Call Center
Huntington Bank
05.2016 - 07.2017
Store Manager
Approved Cash Advance
10.2014 - 05.2016
Team Member
Gentex
06.2011 - 06.2014
Scheduler/Administrative Assistant
Product Action
03.2004 - 08.2008
Business/Human Resource Management - Bachelors of Science
University of Phoenix Online
Associates - Health Administration
University of Phoenix Online
General - Diploma
West Ottawa High School