Danae Huff
Inbound Sales Specialist Virtual
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking and retail industries. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Inbound Sales Specialist Virtual
Wells Fargo
San Antonio , TX
08.2020 - Current
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to earn customer satisfaction rating of 4.80 of 5.00.
- Improved overall efficiency with 275 handle time by anticipating needs and providing outstanding support and maintaining an average typing speed of 65 wpm.
- Cross-trained and backed up loan, credit card, and business account servicing departments.
Customer Account Specialist
GM Financial
San Antonio, TX
07.2019 - 07.2020
- Handled 200 outbound and inbound calls daily with goal of collecting owed debt.
- Recognized as top three collector in Front End Retail December 2019
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
Customer Success Specialist
Wells Fargo
San Antonio, TX
07.2018 - 02.2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Engaged in continuous learning and development opportunities to promote continued QA compliance.
- Analyzed first level tech support issues to identify troubleshooting methods needed for quick remediation.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Shift Lead
Walgreens
San Antonio, TX
05.2017 - 07.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed while supporting Assistant Manager during leave.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Assisted in managing over 80 team members at high volume flagship store
Key Holder
Charlotte Russe
Champaign, IL
06.2014 - 06.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Performed as integral staff member in streamlining opening and closing procedures.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Engaged with customers to build rapport and promote long-term loyalty and conversion
Education
High School Diploma -
Jones College Prep
Chicago, IL 09.2008 - 06.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
High-volume call centers
Inbound sales
Customer service
Quality assurance standards
65 WPM typing speed
Documentation and reporting
Troubleshooting skills
Financial Management
Collections
Timeline
Inbound Sales Specialist Virtual
Wells Fargo
08.2020 - Current
Customer Account Specialist
GM Financial
07.2019 - 07.2020
Customer Success Specialist
Wells Fargo
07.2018 - 02.2019
Shift Lead
Walgreens
05.2017 - 07.2018
Key Holder
Charlotte Russe
06.2014 - 06.2015
High School Diploma -
Jones College Prep
09.2008 - 06.2012