Danae Nelson
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Wine Room
Winter Park, Florida
12.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Assisted with setting up banquet rooms for special events.
Team Leader/Trainer
Finish Line
Altamonte Springs
02.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
Intake specialist and fronter
Resort cancelation services
Winter Park
05.2022 - Current
- Developed and implemented strategies to increase resort occupancy rates.
- Monitored competitor activities and pricing, making adjustments as necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Managed customer appointments, presenting detailed information about the resort's packages and services.
Receptionist
Rock Paper Scissors Salons, LLC
Winter Park
10.2021 - 06.2022
- Front desk, Answering multi-line and scheduling services for over 12 stylists in three different locations based on level systems
- Payment management and ensuring balances at the beginning and at the end of the day
- Assisting owner with inventory management and product presentation for social media projects.
Crew Member
Arbys
08.2021 - 12.2021
- Preparing food made to order and providing customer care
- Cleaning the dining room, service counter, and kitchen stations
- Depending on the shift, crew would also take on opening/closing duties.
Crew Member
McDonalds
05.2020 - 11.2020
- Working in the kitchen preparing food and front counter helping customer through the ordering process
- Team member job duties consist of operating a cash register, running the drive-thru, cooking menu items, cleaning the restaurant, and completing other assigned tasks.
Education
Diploma -
Lake Howell High School
01.2020
Skills
- Front desk
- Multi line phone systems
- Data entry
- Customer support and success
- Food Safety and Production
- Cash Management
- Cash handling
- Cash register
- Social media management
- Assertiveness
- Cleanliness and hygiene
- Memory retention
- Reservation handling
- Strong multitasking
- Personal presentation
- Conflict Resolution
- Safe Food Handling
- Customer Service
- Greeting guests
Timeline
Restaurant Hostess
Wine Room
12.2023 - Current
Team Leader/Trainer
Finish Line
02.2023 - Current
Intake specialist and fronter
Resort cancelation services
05.2022 - Current
Receptionist
Rock Paper Scissors Salons, LLC
10.2021 - 06.2022
Crew Member
Arbys
08.2021 - 12.2021
Crew Member
McDonalds
05.2020 - 11.2020
Diploma -
Lake Howell High School
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