Natali Mok
Philadelphia,PA
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
LDV Hospitality
Philadelphia, Pennsylvania
04.2024 - Current
- Assisted staff by serving food and beverages or bussing tables.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Helped service staff handle demand by distributing food and beverages.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cashier
Chick-fil-A
Philadelphia, PA
12.2022 - 12.2023
- Take out orders and stock up
- Prepping food or preparing the food to be served
- Handled guest complaints and concerns
- Offered customers carry-out service at completion of transaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Sales Associate
3Sixty Duty Free
Philadelphia, PA
03.2023 - 08.2023
- Start/Count the register when i open and close out the register when my shift was over
- Stock products on shelves, relabel price tags, done refunds, and i was a key holder within2 months working, i was trusted to open and close the store as needed
Cashier/Sales Associate
HAIR BUZZ
Philadelphia, PA
08.2022 - 12.2022
- I also assist customers when they have questions about products we sell
- Welcomed customers, offering assistance to help find store items.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Hostess/Server
IHOP
Philadelphia, PA
06.2022 - 09.2022
- I greeted customers, as well as seated them
- Made sure they had utensils and menus
- I cleaned off menus and i did take out orders for customers which included handing transactions
- As far as serving, i took their drinks and orders
- I also served them as well and handled the transactions for that too
Hostess
K-Pot korean bbq and hot pot
Philadelphia, PA
01.2021 - 04.2021
- I helped customers, wipe down menus, assisted incoming customers to their table, took phone calls, seated customers and made reservations
Education
High school diploma -
Woonsocket High School
Woonsocket, RI06.2022
Skills
- Host/Hostess
- Front Desk
- Restaurant Experience
- Guest Services
- Cash Handling
- Food Safety
- Sales
- Cashiering
Languages
Cambodian - Intermediate
Timeline
Restaurant Hostess
LDV Hospitality
04.2024 - Current
Cashier/Sales Associate
3Sixty Duty Free
03.2023 - 08.2023
Cashier
Chick-fil-A
12.2022 - 12.2023
Cashier/Sales Associate
HAIR BUZZ
08.2022 - 12.2022
Hostess/Server
IHOP
06.2022 - 09.2022
Hostess
K-Pot korean bbq and hot pot
01.2021 - 04.2021
High school diploma -
Woonsocket High School