Danae Stair
Orlando,FL
Summary
Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
The Home Depot Inc
Orlando, Florida
07.2022 - Current
- Responded to customer emails with accurate product and service information.
- Answered incoming customer inquiries regarding product and service information.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
Manager
Des Express Nail Bar LLC.
Orlando, FL
01.2020 - 07.2022
- Manage inventory to ensure product availability
- Manage marketing through social media platforms
- General accounting and payroll, handle all client complaints
- Manage employee schedule and client reservations.
Receptionist
Nail Perfection
Orlando, FL
09.2018 - 01.2020
- Managed all technician schedules and appointments
- Greeted clients and resolved client complaints
- Managed all payments, reconciled tips and payroll
- Managed client reservations.
Teaching Assistant
Orange County Public School
Apopka, FL
08.2017 - 06.2018
- Assisted classroom teachers with daily curriculum and provided one on one instruction as needed
- Managed behavioral challenges by using problem solving skills
- Provided feedback using positive reinforcement techniques to encourage, motivate, or build confidence.
Dept. supervisor
GUESS. Inc.
Orlando, FL
12.2016 - 08.2017
- Provided quality customer service
- Managed employee schedules, reinforced dress code policy
- Trained, coached and developed store employees.
Cashier lead
Chick Fil A
Ocoee, FL
05.2014 - 11.2016
- Supervised the quality customer service given on a daily basis, driving positive results.
Education
AA Program - General Studies
Valencia College
Orlando, FLLicensed Nail Tech -
World of Beauty
Olympia High School
Skills
- Good communication skills
- Process Optimization
- De-Escalation Techniques
- Problem Resolution
- Customer Service
- Telephone Etiquette
- Project Management
- Account Management
- Customer Order Management
- Social Media and Promotions
- Photo and Video Editing
- Social Media
Timeline
Customer Service Specialist
The Home Depot Inc
07.2022 - Current
Manager
Des Express Nail Bar LLC.
01.2020 - 07.2022
Receptionist
Nail Perfection
09.2018 - 01.2020
Teaching Assistant
Orange County Public School
08.2017 - 06.2018
Dept. supervisor
GUESS. Inc.
12.2016 - 08.2017
Cashier lead
Chick Fil A
05.2014 - 11.2016
AA Program - General Studies
Valencia College
Licensed Nail Tech -
World of Beauty
Olympia High School