Summary
Overview
Work History
Education
Skills
Timeline
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Danae Turner

Upper Marlboro,MD

Summary

Dependable retail sales professional with a proven track record in thriving, fast-paced environments. Proficient in efficiently processing transactions, managing cash, and organizing merchandise. Committed to delivering exceptional customer service by promptly addressing customer requests, fulfilling their needs, and resolving any issues that may arise.

Overview

5
5
years of professional experience

Work History

Sales Floor Associate

Nordstrom Rack
11.2023 - Current
  • Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting, ticketing, and returning clothing to the floor
  • Share my love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list
  • Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
  • Marking down clothing, accessories, home decor products, and restocking all shelves, racks, and departments with new shipments
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Guest Service Supervisor/ Host

YOTEL Washington DC
05.2023 - 10.2023
  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
  • Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Amazon Driver

R2&V Logistics
02.2023 - 05.2023
  • Stay active delivering 200 or more packages ranging from envelopes to boxes weighing up to 50lbs
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Appointment Setter

Sunnova Energy Corporation and Lides Distribution Networks
11.2022 - 02.2023
  • Building relationships with the customers of Home Depot, spreading the word about solar panels and the pros and cons of getting them installed onto your house
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Set appointments with salespeople and potential customers.
  • Screened potential customers to determine interest and requirements for products and services of company.

Cage Cashier

MGM Resorts International
08.2021 - 10.2022
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.

Cashier/Customer Service Associate

Home Depot
09.2019 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.

Education

High School Diploma -

Cass Technical High School
06.2018

Skills

  • Goal oriented
  • Customer service
  • Store maintenance
  • Cash handling
  • Team management
  • Delegation and supervision
  • Multitasking proficiency
  • Strong Communication and Interpersonal Skills

Timeline

Sales Floor Associate

Nordstrom Rack
11.2023 - Current

Guest Service Supervisor/ Host

YOTEL Washington DC
05.2023 - 10.2023

Amazon Driver

R2&V Logistics
02.2023 - 05.2023

Appointment Setter

Sunnova Energy Corporation and Lides Distribution Networks
11.2022 - 02.2023

Cage Cashier

MGM Resorts International
08.2021 - 10.2022

Cashier/Customer Service Associate

Home Depot
09.2019 - 08.2021

High School Diploma -

Cass Technical High School

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Danae Turner