DaNaeja Coleman
Des Moines,IA
Summary
Passionate and reliable customer service professional with strong organizational skills, dedicated to helping teams meet goals and deliver great experiences. Eager to grow and expand skills in customer support, healthcare, or administrative roles.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Broadlawns Medical Center
03.2021 - 08.2024
- Monitor patient stability by checking vital signs and weight, recording fluid intake and output
- Respond to cardiac monitor alarms and other codes requiring an immediate response.
- Safely transfer patients to wheelchair or stretchers for transportation to other departments
- Observe client conditions and report changes in status or acuity to care team
- Provide physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising
- Maintain privacy and confidentiality of patient information
Customer Service Representative
TRANS IOWA
10.2019 - 02.2021
- Answered inbound calls and effectively schedule transportation for customers to appointments.
- Worked proffeciantly in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility to present excellent customer service.
- Documented and detailed calls and complaints using call center's CRM database.
Server/Bartender
Applebee's
02.2018 - 10.2019
- Greet customers upon arrival seating them in a timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Running food profeciantly when fresh and hot.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Mass Markets
02.2016 - 02.2018
- Conducted inbound and outbound commercial and residential phone calls
- Entered data regarding customer surveys, customer service sales and customer information
- Communicated with management daily in regards to sale details
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Dental Assistance
AM Training
West Des Moines10.2023
DMACC CNA - undefined
Broadlawns TEACH Registered Apprenticeship
05.2022
High School Diploma -
Hoover High School
01.2016
Skills
- HIPAA compliance
- Reliable team player
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Adaptable
- Customer relations
Timeline
Certified Nursing Assistant
Broadlawns Medical Center
03.2021 - 08.2024
Customer Service Representative
TRANS IOWA
10.2019 - 02.2021
Server/Bartender
Applebee's
02.2018 - 10.2019
Customer Service Representative
Mass Markets
02.2016 - 02.2018
DMACC CNA - undefined
Broadlawns TEACH Registered Apprenticeship
Certificate - Dental Assistance
AM Training
High School Diploma -
Hoover High School
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