Danahi Martinez Lara
Long Beach,CA
Summary
Customer-focused professional with background in hospitality and support services. Known for completing tasks with high productivity and efficiency. Skilled in inventory management, customer service, and organizational protocols. Excel in communication, problem-solving, and teamwork, ensuring seamless operations in fast-paced environments.
Overview
16
16
years of professional experience
2015
2015
years of post-secondary education
Work History
Restroom Attendant
Universal Studios
Hollywood, California
07.2025 - Current
- Maintained cleanliness of restrooms throughout the theme park.
- Restocked supplies to ensure visitor comfort and satisfaction.
- Assisted guests by providing information and directions as needed.
- Monitored restroom facilities for safety and hygiene compliance.
- Reported maintenance issues to ensure prompt repairs and service.
- Utilized cleaning tools to uphold high sanitation standards.
- Worked collaboratively with staff to support operational efficiency.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
Cashier
Ice Cream View
Downey, California
10.2024 - 07.2028
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the service area.
- Assisted customers with product selection and recommendations.
- Handled cash, credit, and mobile payments securely.
- Prepared ice cream orders quickly to meet customer demand.
- Collaborated with team members to ensure smooth operations.
- Resolved customer inquiries and concerns promptly and politely.
- Greeted customers and answered any questions they had about the store's products and services.
Package Handler
UPS
Aliso Viejo, California
09.2024 - 01.2025
- Sorted packages by size and destination for efficient processing.
- Operated conveyor systems to move packages within the facility.
- Loaded and unloaded delivery trucks with precision and care.
- Inspected packages for damage before processing or shipping.
- Collaborated with team members to ensure timely package handling.
- Followed safety protocols to promote a secure work environment.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Custodian
Walt Disney World Company
Anaheim, California
08.2022 - 01.2024
- Maintained cleanliness and organization of guest areas throughout the resort.
- Operated cleaning equipment including floor buffers and pressure washers effectively.
- Collaborated with team members to ensure timely completion of daily cleaning tasks.
- Followed safety protocols to handle cleaning chemicals and equipment properly.
- Assisted in training new custodial staff on best practices and procedures.
- Responded quickly to guest requests for assistance or additional cleaning services.
Shift Manager
McDonald's Restaurant
Bellflower, California
01.2013 - 08.2022
- Supervised daily restaurant operations and ensured staff adherence to company policies.
- Trained new crew members on food safety and customer service standards.
- Managed inventory levels and coordinated supply orders with vendors.
- Led team meetings to discuss service strategies and improve efficiency.
- Monitored food preparation processes to maintain quality and safety standards.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Education
Downey High School
Downey, CASome College (No Degree) - Medical Assistance
Cerritos College
Norwalk, California, CA 09.2013 - 11.2015
Skills
- Safety compliance
- Guest assistance
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Flexibility
- Communication skills
- Initiative-taking
- Reliability and punctuality
- Multitasking Abilities
Languages
Spanish
Native/ Bilingual
Timeline
Restroom Attendant
Universal Studios
07.2025 - Current
Cashier
Ice Cream View
10.2024 - 07.2028
Package Handler
UPS
09.2024 - 01.2025
Custodian
Walt Disney World Company
08.2022 - 01.2024
Some College (No Degree) - Medical Assistance
Cerritos College
09.2013 - 11.2015
Shift Manager
McDonald's Restaurant
01.2013 - 08.2022
Downey High School