DANAIA TEIXEIRA DE PINA ARAÚJO
Rockville,US
Summary
Detail-oriented operations and administrative professional with 5+ years of experience supporting documentation, compliance, and cross-functional coordination in highly regulated environments. Proven ability to manage high-volume records, process financial and insurance-related documentation, and ensure accuracy in time-sensitive transactions. Strong organizational and analytical skills supported by a Bachelor of Science in Business Administration. Proficient in Microsoft Office and experienced in handling confidential information with discretion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician / Administrative Support
Clifton T. Perkins Hospital
Jessup, MD
12.2024 - Current
- Support daily administrative and operational functions within a state-regulated healthcare facility.
- Manage high-volume internal communications between clinical, nursing, and administrative departments to ensure timely processing of documentation.
- Maintain and update patient, medication, and billing records with strict accuracy and compliance standards.
- Process invoices, track financial documentation, and reconcile records to support operational accountability.
- Coordinate documentation requests and ensure proper filing, retrieval, and record maintenance in compliance with regulatory requirements.
- Handle confidential records in accordance with HIPAA and institutional policies.
Pharmacy Technician / Administrative Support
Giant Pharmacy
Rockville, MD
01.2020 - 12.2024
- Managed 50+ daily calls, walk-ins, and administrative requests in a high-volume environment.
- Entered and verified patient and prescription data with strong attention to detail, minimizing processing errors.
- Coordinated with insurance providers to verify coverage, resolve discrepancies, and support billing accuracy.
- Processed financial documentation including invoices, payment records, and claim-related forms.
- Maintained organized record systems to ensure timely access to documentation and regulatory compliance.
- Collaborated with internal staff to streamline workflow processes and improve operational efficiency.
Cashier /Senior Customer Service Associate
Vie De France
Rockville, MD
02.2019 - 01.2020
- Processed high-volume cash, credit, and debit transactions with accuracy and accountability.
- Balanced and reconciled cash drawer at end of shift to ensure accurate daily reporting.
- Assisted customers with billing and payment inquiries in a fast-paced environment.
- Maintained compliance with company cash-handling and internal control procedures.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Skills
- Documentation & Records Management
- Financial & Insurance Documentation Processing
- Regulatory & Compliance Support
- Cross-Department Coordination
- Data Entry & Transaction Accuracy
- Invoice & Billing Reconciliation
- Customer & Stakeholder Communication
- Microsoft Word, Excel & Outlook
- Confidential Information Handling
- Process Improvement & Workflow Support
- Microsoft Word Excel Outlook
Data Entry Systems Records Management Systems
Certification
- Leadership & Ethics Certification
- Advanced Management Certification
- Basic Life Support (BLS)
LANGUAGES
English (Native)
Portuguese (Native)
Creole (Native)
Spanish (Proficient)
Timeline
Pharmacy Technician / Administrative Support
Clifton T. Perkins Hospital
12.2024 - Current
Pharmacy Technician / Administrative Support
Giant Pharmacy
01.2020 - 12.2024
Cashier /Senior Customer Service Associate
Vie De France
02.2019 - 01.2020
Bachelor of Science - Business Administration
University of Maryland Global Campus