DANAIJA WILSON
Winston-Salem
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skills in oral and written communication, active listening and analytical problem-solving. Understanding customer desires to find a solution will build loyalty and a positive impact on the company.
Overview
10
10
years of professional experience
Work History
Certified Nurse Assistant
Novant Health Forsyth Hospital
Winston-Salem, NC
05.2023 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Along with feeding.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
WFH Customer Service Representative
American Airlines
Winston-Salem, NC
07.2019 - 01.2023
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies, and resolving customers needs.
- Provided primary customer support to internal and external customers.
Guest Service Leader
Lowes Foods
Winston-Salem, NC
10.2015 - 07.2019
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices. Addressed customer complaints and concerns, providing mutually beneficial solutions.
Education
Other - Nursing
Forsyth Technical Community College
Winston-Salem, NC01.2023
Diploma - High school or equivalent
Parkland Magnet High School
Winston-Salem, NC06.2015
Skills
Critical Thinking - 10 years
Written Communication - 10 years
Patient focused care - 2 years
Creative problem solving - 10 years
Sorting and Labeling - 2 years
Recordkeeping skills - 2 years
Timeline
Certified Nurse Assistant
Novant Health Forsyth Hospital
05.2023 - Current
WFH Customer Service Representative
American Airlines
07.2019 - 01.2023
Guest Service Leader
Lowes Foods
10.2015 - 07.2019
Other - Nursing
Forsyth Technical Community College
Diploma - High school or equivalent
Parkland Magnet High School