Danaisha Duplessis
Lugoff,SC
Summary
Results-driven professional with over 10 years of experience delivering comprehensive support across diverse industries. Skilled in customer service, communication, and problem-solving, with a track record of managing multiple priorities in fast-paced environments. Contributes effectively to daily operations and ensures organizational efficiency.
Overview
14
14
years of professional experience
Work History
SERVICE COORDINATOR/Administrative HR Assistant
WILSONS REFRIGERATION AND AIR
COLUMBIA, SC
06.2021 - Current
- APPOINTMENT SCHEDULING & CALENDAR COORDINATION
- MULTI-LINE PHONE SYSTEMS
- SERVICE COORDINATION & DISPATCHING
- COORDINATION OF FIELD SERVICE PERSONNEL
- ACCOUNTS PAYABLE & INVOICE PROCESSING
- FINANCIAL & ADMINISTRATIVE TRANSACTIONS
- Processed daily bank deposits and managed cash handling procedures to ensure accurate financial reporting.
- Facilitated payment processing for cash, ACH, credit, and insurance transactions.
- Handled insurance claim processing to ensure timely resolution.
- Prepared employee files, forms, and confidential records for daily HR operations.
- Coordinated interviews, meetings, and new hire orientations to streamline hiring process for company leaders.
- Supported company HR department with recruiting, onboarding, and employee paperwork.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Organized and conducted new hire orientation sessions to familiarize employees with policies and procedures.
HR Assistant
Zuppardos supermarket
New Orleans, LA
03.2020 - 05.2021
- Guided new hires through orientation and onboarding and explained documentation required to facilitate the HR process.
- Guided new hires through orientation and onboarding and explained documentation required to facilitate the HR process.
- Gathered and documented messages for team members to ensure effective communication.
- Compiled and organized weekly sales sheets to track performance metrics.
Administrative Assistant
Punctual Transportation
New Orleans, La
01.2016 - 02.2020
- Coordinated driver schedules and transportation calendars for punctual freight operations.
- Answered customer calls and resolved shipment questions for transportation clients.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared dispatch documents, trip sheets, and routing records for daily office support.
- Maintained employee files, service logs, and confidential administrative records.
- Processed invoices, purchase requests, and payment paperwork for office operations.
- Organized mail, supplies, and office filing systems for transportation staff.
Subject Matter Expert
Aegis/Teleperformance AT&T
Killeen, Texas
01.2013 - 12.2014
- Resolved escalated AT&T billing and service issues for Aegis/Teleperformance customers.
- Reviewed escalated cases and guided accurate customer resolutions.
- Resolved complex AT&T customer issues using billing and service systems.
- Coached agents on call handling, product knowledge, and policy compliance.
- Reviewed customer accounts in CRM and order systems for accurate support.
- Documented issue details and resolution steps in Aegis/Teleperformance records.
Assistant Director
Kinderland
Killeen, Texas
08.2012 - 01.2014
- Directed daycare center operations and daily childcare program activities.
- Managed staff schedules, training, and classroom coverage.
- Communicated with parents about care plans, concerns, and updates.
- Reviewed enrollment records, attendance logs, and child files.
- Coordinated meal service, supplies, and classroom materials.
Education
Bradwell Institute
Hinesville, GASome College (No Degree) - Business Administration
Barstow Community College
Barstow, CaliforniaSkills
- Employee onboarding
- Multi-Line Phone System Experience
- Technology proficiency
- Strong Attention to Detail
- Effective Time Management
- Strong Problem-Solving Skills
- Business needs anticipation
- Highly Organized & Efficient
- Quick Learner & Adaptable
- Self-Motivated & Proactive
- Communication skills
Timeline
SERVICE COORDINATOR/Administrative HR Assistant
WILSONS REFRIGERATION AND AIR
06.2021 - Current
HR Assistant
Zuppardos supermarket
03.2020 - 05.2021
Administrative Assistant
Punctual Transportation
01.2016 - 02.2020
Subject Matter Expert
Aegis/Teleperformance AT&T
01.2013 - 12.2014
Assistant Director
Kinderland
08.2012 - 01.2014
Bradwell Institute
Some College (No Degree) - Business Administration
Barstow Community College