Danaisha Smith

• Assisted customers with freight inquiries and provided tailored shipping solutions.
• Managed order processing and tracked shipments, ensuring timely delivery for clients.
• Resolved customer complaints and provided effective solutions.

Processed customer payments and maintained accurate billing information, enhancing customer satisfaction.

• Assist customers throughout the whole vehicle purchasing process through inbound and outbound calls.
• Analyzed customer feedback to improve service quality and enhance overall experience.
• Developed training materials for new team members on customer engagement strategies.

Collaborated with cross-functional teams to streamline operational processes and workflows.

Process and review credit applications with accuracy and attention to detail.

Maintain detailed records of customer interactions and follow up communication.