Danaisha White
Watervliet
Summary
Versatile professional with extensive experience in healthcare coordination and patient support. Expertise in managing complex patient needs, facilitating effective communication between patients and providers, and ensuring compliance with healthcare regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PSA
Albany Stratton VA Medical Center
Albany
11.2023 - Current
- Enrolled veterans in VA health care, facilitating access to essential medical services with corresponding VA ID cards.
- Processed HUD-VASH claims for homeless veterans and travel claims submitted by veterans.
- Admitted patients through ER and coordinated floor assignments with nursing supervisor.
- Coordinated patient transfers from outside hospitals with ER attending or psychiatric doctors.
- Managed hospital contact center communications, providing timely assistance to incoming calls and ensuring effective patient support.
- Completed death certificates for deceased veterans and coordinated donation processes with selected funeral homes, honoring families' wishes.
Residential Counselor
Hospitality House
Albany
02.2023 - Current
- Administered medications to clients while ensuring compliance with prescribed treatment plans.
- Monitored client adherence to facility rules to promote safety and well-being.
- Maintained and documented logs to ensure accurate communication of client status and needs.
- Conduct regularly scheduled room checks and facility checks.
- Filed scanned charts systematically to ensure easy access and retrieval.
Scheduler sr
NYOH
Albany
06.2023 - 11.2023
- Educated patients on medical procedures and conditions to enhance understanding and engagement in their care
- Liaised between patients and healthcare providers to ensure clear communication and address concerns promptly
- Scheduling patients visits and answering pre-visit questions
- Secured necessary prior authorizations for procedures to facilitate timely patient care.
- Communicated with patients regarding status and conditions through emails, phone, and face-to-face interactions to provide timely updates
- New York Oncology and Hematology is considered a world class cancer center that focuses on the treatment of cancer and blood disorders.
Patient Care Coordinator
Orthony
Albany
06.2022 - 05.2023
- Coordinated with surgical scheduler to manage scheduling and rescheduling of doctors and PA appointments.
- Completed disability, FMLA, and workers compensation forms for patients unable to work due to injury, surgery, or post-operative care.
- Renewing PT orders/ faxing and scanning in signed Plan of treatments orders, providing letter of medical necessity and renewal of orthotic scripts, MRI, CT and US for existing and new patients upon doctors approval
- Setting up depositions for providers with law offices for upcoming or future hearings, setting up Peer to Peer's for insurance denials of service for the providers
- Prepared and issued notes for patients excused from gym or school activities due to medical conditions.
Sr. Assistant Clinical Support Nursing Coordinator
Coram CVS Specialty Infusion Services
Albany
06.2018 - 06.2022
- Coordinating both internal nurses and contracted nursing support for continuous patient coverage including
- Partnered with the Nurse Manager to manage the master schedule for nurses and determine optimal staffing coverage for full-time, per diem, and agency nurses.
- Verify daily nursing visits and coordinate changes in scheduled patient visits.
- Coordinated with nursing agencies in Albany, Orange County, and Sullivan County to facilitate timely services for Medicare patients.
- Review patient charts to ensure necessary nursing paperwork is on file, including Signed Treatment Plans and nursing orders.
- Assisting with assembling and maintaining patient clinical charts and tracking nursing visits with patients.
- Initiate discharge summaries while discharging patient therapies in the system.
- Coordinate with sales and run benefits for patients requiring prior authorization for care
Appeal Task Processor
Maximus Inc
Albany
12.2017 - 06.2018
- Analyzed accounts to gather necessary information for Appeal Opens (AO)
- Handled Aid To Continue requests while researching relevant information for AO tasks.
- Surpassed daily production metrics for AO tasks.
Account Review Administrator
Maximus Inc
Albany
10.2016 - 05.2018
- Supported customers, prospective enrollees, and Assistors via phone and web, ensuring compliance with Department of Health (DOH) and MAXIMUS performance standards and protocols
- Processed appeals, incidents, and new enrollment start date requests for NYSOH enrollees, facilitating timely resolutions
- Assessed accounts to confirm validity of new enrollment start date requests, contributing to accurate enrollment management
- Maintained a 95% or higher Quality Control score as outlined in job description.
Customer Service Representative III
Maximus Inc
Albany
11.2015 - 10.2016
- Answered incoming phone calls, addressing general inquiries and account-specific information, ensuring adherence to company work instructions.
- Achieved and sustained 95% or higher Quality Control score, demonstrating commitment to service excellence.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining quality service standards.
- Provided detailed information on products and services to customers.
Lead Supervisor
Brookdale Senior Living
Niskayuna
07.2011 - 11.2015
- Supervised day-to-day operations and staff, assigning tasks and monitoring productivity to maintain workflow efficiency.
- Coordinated regular appointments with doctors to enhance patient care and support treatment plans.
- Conducted weekly audits on residents' medications, identifying expired medications and coordinating new prescriptions as needed.
Personal Care Assistant
Loudonville Home For Adults
06.2009 - 05.2011
- Assisted patients with personal care services, including bathing, dressing, and grooming, to enhance their daily living experience.
- Prepared and served meals according to doctor's diet plans and patients' nutritional needs to promote health and well-being.
- Supported patients with housekeeping, laundry, grocery shopping, meal preparation, and running errands to maintain a comfortable living environment.
Education
Some College (No Degree) - Nursing
Hudson Valley Community College(HVCC)
Albany High SchoolSkills
- Meal preparation and cooking
- Medical terminology and billing
- Leadership and supervision
- Attention to detail
- Microsoft Excel and Word
- ICD-10 coding
- Customer service and support
- Clerical and office experience
- Typing and data entry
- Patient billing and insurance processing
- Practice management software proficiency
- EMR systems knowledge
- Computer literacy and skills
- Front desk operations
- Communication skills
- Account analysis and management
- Nursing care and administration
- Health insurance claims processing
- Medication administration and vital signs monitoring
- Time management and organizational skills
- Care plan development
- Dementia care expertise
- Documentation review and compliance
- Office management in medical settings
Certification
- CPR Certification
- Driver's license
Timeline
PSA
Albany Stratton VA Medical Center
11.2023 - Current
Scheduler sr
NYOH
06.2023 - 11.2023
Residential Counselor
Hospitality House
02.2023 - Current
Patient Care Coordinator
Orthony
06.2022 - 05.2023
Sr. Assistant Clinical Support Nursing Coordinator
Coram CVS Specialty Infusion Services
06.2018 - 06.2022
Appeal Task Processor
Maximus Inc
12.2017 - 06.2018
Account Review Administrator
Maximus Inc
10.2016 - 05.2018
Customer Service Representative III
Maximus Inc
11.2015 - 10.2016
Lead Supervisor
Brookdale Senior Living
07.2011 - 11.2015
Personal Care Assistant
Loudonville Home For Adults
06.2009 - 05.2011
Some College (No Degree) - Nursing
Hudson Valley Community College(HVCC)