Da’Naiyah HUNTER
Marietta,GA
Summary
Dedicated Insurance Professional with over 4 years of experience in supporting policyholders and processing transactions. Skilled in managing high volume workloads while ensuring accuracy and compliance. Expertise in administrative tasks, communication, and problem solving enhances customer satisfaction and builds trust.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Care Specialist II
State Farm
10.2023 - Current
- Resolve complex customer issues while ensuring compliance with company policies.
- Partnered with agents and internal departments to deliver timely and effective customer solutions, improving overall service quality.
- Assisted customers via phone and digital channels with billing, policy servicing, and account inquiries, enhancing customer experience.
- Processed policy changes, electronic fund transfers, disbursements, illustrations, and documentation accurately, ensuring compliance and precision.
- Maintain accurate customer records and consistently manage high volume workloads.
Administrative assistant II
Saint Louis Park High School
10.2021 - 10.2023
- Assisted school leadership by managing administrative operations and safeguarding confidential student records.
- Processed transcripts, enrollment documents, profile updates, and graduation requirements.
- Handled phone, email, and in-person inquiries, ensuring high standards of customer service.
- Streamlined office workflow and ensured accuracy of documentation.
Medical Receptionist
Robert Half
01.2020 - 10.2021
- Scheduled appointments and managed high-volume inbound calls to ensure smooth patient flow.
- Scheduled appointments and managed high volume inbound calls.
- Assisted providers with prescription requests and facilitated effective patient communication.
- Ensured a welcoming front-office environment to enhance patient experience.
Education
HS Diploma -
Paladin Career Tech
Blaine, MN 09.2016 - 05.2019
Skills
Customer Service Insurance Support Policy Servicing Billing & Payments Claims Support Data Entry Microsoft Office Google Workspace CRM Systems Administrative Support Documentation Problem Resolution Time Management Communication Team Collaboration
Timeline
Care Specialist II
State Farm
10.2023 - Current
Administrative assistant II
Saint Louis Park High School
10.2021 - 10.2023
Medical Receptionist
Robert Half
01.2020 - 10.2021
HS Diploma -
Paladin Career Tech
09.2016 - 05.2019