DANA J. CICCARELLI - Destination Sales Executive - Westin Savannah Harbor Golf Resort & Spa

Summary

Accomplished sales leader with a strong track record of producing individual results and assisting others in achieving their goals. Relationship and solution focused when managing projects, events and daily tasks. Great relationships with customers, vendors and business partners in order to drive results. History of training and developing dynamic and winning teams. Seeking to transition my experience and skills to the non-profit sector to help create more good in the world.

Overview

1

year of professional experience

Work History

Destination Sales Executive

Westin Savannah Harbor Golf Resort & Spa

Savannah, GA

05.2021 - Current

Lead a dynamic team of 18 above property sellers who are currently at 200+% of their year to date goal

03/2020-05/2021 - Senior Sales Executive/Destination Sales Executive/COVID "Stay Behind Team" - continued to book large future business, lead the modified above property sales team, collaborated with clients in canceling and rebooking 2020 programs, supported the operations team through 2020 - all while working 3 days a week.

06/2019-03/2020 - Senior Sales Executive - managed large group accounts out of the Midwest/Northeast consistently meeting my individual goals.

04/2018-06/2019 - Destination Sales Executive - inaugural property DSE leading the Atlanta above property team of 30. Educating them on the property & destination and supporting them in booking business.

11/2003-04/2028 - Director of Group Sales/Account Manager - Lead a team of six sellers, managed a full account load and established processes & procedures.

Education

Bachelor of Arts - Business Administration

Robert Morris University

Coraopolis, PA

Associate of Arts - Hotel/Restaurant

Northern Virginia Community College

Skills

Sales / Event Management / Customer Relations:

Consistently achieve 100% to annual goal individually and as a team leader through strategic planning and revenue analytics
Educate customers on most effective use of resources to plan their events to ensure success
Relationship driven and solution focused in all customer interactions

Systems SME / Champion / Administrator:

Lead the sales/event team through multiple system upgrades/integrations while championing change and serving as system administrator
Part of 3 person team that prepared property for final system integration
Participated in 12 person corporate driven Sales & Revenue Management Gap Planning Session for system upgrades

Project and Visit Management:

Organize, budget and oversee customer site visits, familiarization trips and special events including weekend events for 40 guests
Develop and manage department SOPs to ensure customer facing tasks are handled correctly and in timely manner

Trainer / Mentor:

Lead trainer for all new sales associates
Mentor to many new associates starting their careers in hospitality
Educate above property sellers on resort, destination and sales strategies to ensure their success in meeting their goals As a result above property team is at 200% of their year to date goal

Accomplishments

Marriott Golden Circle Member for Q1 2022 - based on production of over 105% - my production was at 221%
Multi Hotel Sales Q3 Stakeholder of the Quarter - Nov 2021 - above property level
Team of the Year Award (2014 & 2018) - property level
Distinguished Leader Award (2017, 2014, 2010, 2005) - property level
South Region Q1 2012 Team Hot Leader - Corporate Level
Sales Leader of the Year (2010) - property level
Group Sales Top Producer & Incentive Trip Winner (2005, 2010) - Corporate Level
Completed the twelve-week Dale Carnegie Course (Effective Communication and Human Relations Skills for Success) - 2004

Affiliations

Humane Society for Greater Savannah - 2013-Present - Volunteer Leader - Variety of roles including special events and teaching the new volunteer orientation class.

Timeline