Danajah Brown
Lansdowne,PA
Summary
Certified Phlebotomist with a strong foundation in healthcare support and patient services through prior experiences. Eager to apply phlebotomy training in a clinical setting and grow within a patient-focused team. Committed to delivering safe, respectful, and efficient care while continuing to develop professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Services Assistant
Thomas Jefferson University & Jefferson Health
Philadelphia, PA
12.2024 - Current
- Assisted patients with check-ins and appointment scheduling efficiently.
- Managed patient inquiries and provided information about services available.
- Manage patient appointment scheduling and cancellations, and conduct follow-up calls through the EPIC system’s messaging pool to ensure effective communication and care coordination.
- Coordinated communication between healthcare providers and patients seamlessly.
Billing Specialist
Thomas Jefferson University & Jefferson Health
Philadelphia, PA
04.2023 - 12.2024
- Managed all payments processing, invoicing and collections tasks.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed patient billing statements and insurance claims efficiently.
- Reviewed medical records to ensure accuracy of billing information and patient data.
Billing Specialist
Methodist Jefferson
Philadelphia, PA
07.2021 - 07.2023
- Processed patient billing and claims with accuracy and attention to detail.
- Reviewed account discrepancies and resolved issues promptly with team collaboration.
- Maintained comprehensive records of patient accounts and billing transactions.
- Communicated effectively with patients regarding billing inquiries and payment options.
Patient Registrar
Bryn Mawr Hospital
Bryn Mawr, PA
04.2017 - 08.2020
- Managed patient registration process for diverse medical services.
- Collected and verified patient information using electronic health record systems.
- Scheduled appointments and coordinated with various healthcare departments.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
Education
College in Behavioral health -
Community College of Philadelphia
Philadelphia06.2025
Diploma -
Upper Darby High School
Upper Darby06.2017
Skills
- Medical terminology
- Venipuncture & Capillary Draws
- EPIC charting
- Blood collection
- Patient Interaction & Communication
- Healthcare communication
- Infection Control & Safety Procedures
Certification
NHA Certified Phlebotomy Technician, 2025-01-01, 2027-01-31
performed 100+ successful venipunctures and capillary sticks on adults.
Certified in collecting blood draws/samples from patients in both inpatient and outpatient settings
Certified in sample handling and troubleshooting
Certified in equipment preparation
Timeline
Patient Services Assistant
Thomas Jefferson University & Jefferson Health
12.2024 - Current
Billing Specialist
Thomas Jefferson University & Jefferson Health
04.2023 - 12.2024
Billing Specialist
Methodist Jefferson
07.2021 - 07.2023
Patient Registrar
Bryn Mawr Hospital
04.2017 - 08.2020
College in Behavioral health -
Community College of Philadelphia
Diploma -
Upper Darby High School
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