Danajia Parks
Fort Worth,Tx
Summary
Member Support Specialist with over 12 years of extensive expertise in customer support, quality assurance, and credentialing. Demonstrates strong capabilities in issue resolution, technical support and compliance with industry standards, leveraging skills in CRM systems and Salesforce to enhance customer satisfaction. Committed to fostering a collaborative environment and driving continuous improvement in service delivery and operational efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Member Support Specialist
Wellth
, USA
03.2023 - 05.2025
- Responded to inquiries from customers, agents, and clients via phone and chat.
- Delivered knowledgeable support and conducted follow ups to ensure resolution and customer satisfaction.
- Assisted in resolving customers concerns and verifying information using established guidelines and resources.
- Processed policy documentation and related records accurately via internal systems to support efficient workflow.
- Conducted research to provide claim status, as well as investigated routine requests, as well as escalating any reported issues.
Customer Service Representative
Matria
Fort Worth, USA
06.2022 - 12.2024
- Frontline support for members via phone and chat.
- Responded promptly and professionally to customer inquiries.
- Maintain knowledge of products, services, and company policies.
- Processed orders, forms, applications and requests.
- Documented interactions and follow up as needed to ensure resolution.
- Worked collaboratively with other departments to improve overall customer satisfaction.
Quality Assurance Specialist
ThreeWire
, USA
02.2023 - 02.2024
- Monitored and Evaluated peer call performance through audits, call reviews or data analysis, evaluating adherence to company guidelines, communication effectiveness, and resolution accuracy.
- Delivered constructive feedback to team members/ supervisors, helping improve service quality and performance.
- Collaborate with leadership to refine quality assurance metrics and training programs.
- Analyzed trends in customer interactions and escalate recurring issues for improvements in processes.
- Maintained accurate documentation of QA activities, findings and outcomes.
Education
High School Diploma -
Trimble Tech
10.2022 - 06.2023
Skills
- Member/Customer Support & Engagement
- Issue resolution & Conflict Management
- CRM & Ticketing Systems
- Strong Verbal & Written Communication
- Technical Support/ Troubleshooting
- Data Entry & Documentation
- Team collaboration & cross functional support
Timeline
Member Support Specialist
Wellth
03.2023 - 05.2025
Quality Assurance Specialist
ThreeWire
02.2023 - 02.2024
High School Diploma -
Trimble Tech
10.2022 - 06.2023
Customer Service Representative
Matria
06.2022 - 12.2024