DaNajia Stevens
Oak Park,MI
Summary
I have maintained and protected a professional career for over 10 years. I am self driven and aware of all things relating to work and myself. My goal in the work field is to keep going. Keep pushing to succeed goals and reach new goals. I want to be able to give any company the success we expect for their company, team and for myself.
Overview
6
6
years of professional experience
Work History
Server/Lead Bartender
Shield's Pizza
01.2018 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Trained 3+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Home Health Aide
BrightStar Care
05.2021 - 08.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
OnStar Advisor
OnStaff USA
09.2019 - 11.2019
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Anticipated responses and prepared clear and articulate answers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Monitored customer service operations to confirm compliance with quality standards.
Customer Service Specialist
Computer Tech, Mac Professionals
06.2017 - 08.2017
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Resolved computer and system networking problems to maintain user productivity.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Researched and identified solutions to technical problems.
Education
No Degree - General Studies
Wayne County Community College District
Detroit, MI04.2025
High School Diploma -
Ferndale High School
Ferndale, MI06.2016
Skills
- Consultative Selling Techniques
- Overseeing Deliveries
- Microsoft PowerPoint
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Medical Terminology Knowledge
- Team Development
- Clerical Support
- Closing Sales
- Refund Processing
- Product Organization
- Credit Card Payment Processing
- Multi-Line Phone Talent
- Administrative and Office Support
- Report Preparation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Owner of Cocktails with Najia
A mobile bartending business created by myself April of 2023. The business offers top notch hand crafted cocktails made and designed to any special occasion anyone may need. We provide services for birthday parties, weddings, bachelorette/bachelor parties and more! We are driven by the excitement and expectations the customer and guests are looking for.
Timeline
Home Health Aide
BrightStar Care
05.2021 - 08.2021
OnStar Advisor
OnStaff USA
09.2019 - 11.2019
Server/Lead Bartender
Shield's Pizza
01.2018 - 07.2023
Customer Service Specialist
Computer Tech, Mac Professionals
06.2017 - 08.2017
No Degree - General Studies
Wayne County Community College District
High School Diploma -
Ferndale High School
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