Dana Katerine Collantes
Bogota
Summary
Proactive, analytical, and creative. Passionate about new experiences and work challenges, willing to enhance my skills. With great adaptability to improve my abilities.
Proficient in English as a second language and skilled in Office applications including Excel, Word, and PowerPoint, among others. Experience in sales, customer service, writing, and corporate social media management.
Overview
5
5
years of professional experience
Work History
Content Moderator / Quality Analyst
Besedo Sucursal Colombia
09.2021 - 09.2023
- Content Moderator: Verification of online content available on different social media platforms.
- Quality Analyst: Internal validation of processes for a prestigious online apparel store, analysis of results, and written feedback.
Call Center Customer Service Representative
Amazon
05.2020 - 07.2020
- Customer service via chat, calls, and email.
- Resolution of questions and concerns.
- Written responses to customer inquiries (PQRs).
Call Center Customer Service Representative
Teleperformance
08.2018 - 01.2020
- Phone support for a renowned low-cost airline.
- Management of corporate social media.
- Resolution of customer inquiries and complaints (PQRs).
- Sales.
Education
High School Diploma -
I.E.D José Félix Restrepo
Bogota, Colombia11.2016
Skills
- Data Gathering
- Call Center Customer Service
- Database Research
- E-Commerce
- Customer Support
- Proficient in Microsoft Office
Hobbies and Interest
- Reading
- Writing
- Music
- Cinema
- Photography
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Content Moderator / Quality Analyst
Besedo Sucursal Colombia
09.2021 - 09.2023
Call Center Customer Service Representative
Amazon
05.2020 - 07.2020
Call Center Customer Service Representative
Teleperformance
08.2018 - 01.2020
High School Diploma -
I.E.D José Félix Restrepo
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