Danarria Bright
Oklahoma City,OK
Summary
Dedicated and hardworking employee with strong customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience. Highly motivated and eager to tackle new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively without supervision and quickly acquire new skills. A communicative customer service professional who is driven to ensure customer satisfaction and contribute to company success. Experienced in efficiently handling high call volumes and maintaining excellent customer relationships. Proficient in CRM systems and excels in active listening and multitasking.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
SSM Health St. Anthony Hospital - Oklahoma City
Oklahoma City, OK
05.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Verified patient insurance eligibility and entered patient information into system.
Technical Support Representative
Teleperformance
Oklahoma City, OK
02.2023 - 07.2023
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
Luxury Retail Customer Service Representative
TTEC
Oklahoma City, OK
05.2022 - 01.2023
- Met with staff to discuss rules, regulations and work-related problems.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Engaged with customers and recommended products based on needs and requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Alorica
Oklahoma City, OK
11.2021 - 01.2022
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Store Associate
Walmart
Oklahoma City, OK
05.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Babysitter
Merrit family
Dallas , TX
04.2018 - 07.2019
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helped complete homework, school projects and chores.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with parents about daily activities and any concerning behaviors.
- Used organization and time management skills to multitask and keep children on set schedules.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized creative activities to develop children's physical, emotional and social growth.
Education
Rosa Fort High School
Tunica, MS05.2020
Skills
- Good Work Ethic
- Planning & Organizing
- Critical Thinking
- Active Listening
- Problem Resolution
- Organizational Skills
- Customer Service
- Relationship Building
- Conflict Resolution
- Flexible Schedule
- Microsoft Office
- Computer Skills
- Friendly, Positive Attitude
- People Skills
- Customer Empathy
- Quality Assurance
- Market Knowledge
- Customer Satisfaction
- Issue Resolution
- Product Knowledge
- Problem-Solving
- Payment Processing
- Returns and Exchanges
- Order and Refund Processing
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Verbal and Written Communication
- De-escalation Techniques
- Customer Retention Strategies
- Call Documentation
- Transaction Processing
- CRM Software
- Customer Account Management
- Technical Troubleshooting
- Troubleshooting Network Issues
- Attention to Detail
- Service Schedule Coordination
- Help Desk Support
- Application Installations
Timeline
Patient Access Representative
SSM Health St. Anthony Hospital - Oklahoma City
05.2024 - Current
Technical Support Representative
Teleperformance
02.2023 - 07.2023
Luxury Retail Customer Service Representative
TTEC
05.2022 - 01.2023
Customer Service Representative
Alorica
11.2021 - 01.2022
Retail Store Associate
Walmart
05.2020 - 07.2021
Babysitter
Merrit family
04.2018 - 07.2019
Rosa Fort High School