Ashleigh Friday
Springfield,IL
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am responsible, and able to hand challenging work with excellent time management skills in various environments. I am a well organized employee, seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
08.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified demographics and insurance information to register patients in computer system.
Certified Nursing Assistant
St. Johns Hospital-Healthcare Services
08.2021 - 08.2022
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Cashier
Scheels Sporting Goods
08.2018 - 07.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales
Cashier
Niemann's County Market
03.2018 - 08.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
No Degree - Real Estate
Eastern Illinois University
Charleston, IL05.2022
No Degree - Nursing
Lincoln Land Community College
Springfield, IL05.2021
High School Diploma -
Lutheran High School
Springfield05.2020
Skills
- Fast Working
- Team Leader/ Leader
- Ambitious
- Computer Skills
- Planning & Organizing
- Reliable & Trustworthy
- Good Work Ethic
- Customer Service
- Friendly, Positive Attitude
- Basic Math
Timeline
Patient Access Specialist
Springfield Clinic
08.2022 - Current
Certified Nursing Assistant
St. Johns Hospital-Healthcare Services
08.2021 - 08.2022
Cashier
Scheels Sporting Goods
08.2018 - 07.2021
Cashier
Niemann's County Market
03.2018 - 08.2018
No Degree - Real Estate
Eastern Illinois University
No Degree - Nursing
Lincoln Land Community College
High School Diploma -
Lutheran High School