DaNasia Smith-Nunnally
Battle Creek,MI
Summary
Seeking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the Michigan Department of State. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
12
12
years of professional experience
Work History
Senior Executive Administrative Assistant
Kellanova
12.2023 - 05.2024
- Streamlined office operations by implementing efficient administrative systems and processes.
- Enhanced executive productivity through proficient calendar management, travel arrangements, and meeting coordination.
- Managed high-priority projects with tight deadlines for successful completion and on-time delivery.
- Established strong business relationships with internal and external stakeholders to support company objectives.
- Coordinated complex domestic and international travel itineraries, ensuring a smooth experience for executives.
- Provided exceptional support to senior leadership during critical business events, including conferences, meetings, and presentations.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Developed detailed meeting agendas, resulting in more productive discussions among team members and decisionmakers.
State Aide
State of MI
01.2022 - 12.2023
- Issues automobile, truck, trailer, and motorcycle plates as well as snowmobile, watercraft, and moped registrations; evaluate all necessary documentation provided by the applicant and ensure that plates are properly issued to legal owners and that owners carry insurance meeting state requirements
- Administers various drivers' qualifications tests including written test, road-sign tests, and vision tests; evaluates results and reviews test results with the applicant
- Evaluates application and issues driver's license if applicant is determined to be qualified
- Issues vehicle titles and title transfers to dealership and individuals after examining appropriate documentation
- Uses appropriate customer service techniques while handling a high volume of telephone and over-the- counter inquiries regarding Department of State policies, procedures, and regulations or providing instructions or directions to clients
- Collects fees and balances receipts and disbursements; conducts banking transactions as needed
- Operates computer terminals, scanners, general office equipment, calculators, automatic cameras, and vision testing equipment
- Registers eligible voters; assist the potential voter in completing the application
- Issues handicapped-parking permits after determining applicant's eligibility
- Compiles and prepares various reports and responds to correspondence.
Executive Casino Host
FireKeepers Casino Hotel
05.2017 - 01.2022
- Ensures high quality customer service by cultivating relationships with VIP customers
- Promptly respond to guest's needs and execute promotions and events to increase revenue
- Responsible for ensuring total satisfaction during visit through providing the highest level of professional guest service
- Market the services of the casino to existing and prospective players
- Inform the players on new games and programs, and events of the casino
- Send emails or place calls to players to promote the image and services of the casino
- Oversee the promotion and progress of the loyalty programs organized by the casino
- Determine the level of comps to be given
- Oversee service delivery to the players
- Ensure players are satisfied with the services provided by the casino
- Listen to complaints and concerns of clients and get them resolved without delay
- Book reservations for the casino's valued customers
- Coordinate all special events organized by the casino towards attracting new clients
- Draft and distribute periodic or daily report to the casino's management
- Ensures all quarterly goals are met
FireKeepers Casino Hotel, Casino Host
02.2015 - 05.2017
- Responded to guest's needs and execute promotions and events to increase revenue
- Ensured guests total satisfaction during visit through providing the highest level of professional guest service
- Marketed the services of the casino to existing and prospective players
- Informed the players on new games and programs, and events of the casino
- Sent emails or place calls to players to promote the image and services of the casino
- Determined the level of lower comps to be given
- Ensured players are satisfied with the services provided by the casino
- Listened to complaints and concerns of clients and get them resolved without delay
- Booked reservations for the casino's valued customers
- Drafted and distribute periodic or daily report to the casino's management
Restaurant Cashier
FireKeepers Casino
08.2012 - 02.2015
- Operated cash register
- Provided outstanding customer service
- Maintained knowledge of the items offered on menu
Education
High School Diploma -
Battle Creek Central High School
Battle Creek, MI06.2010
Skills
- Proficient in
- MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
- Active listening
- Communication
- Customer service
- Interpersonal skills
- Leadership
- Problem-solving
- Time management
- Document Typing and Formatting
- Cultural Sensitivity
- Data entry proficiency
- Administrative Support
- Effective problem solving
Timeline
Senior Executive Administrative Assistant
Kellanova
12.2023 - 05.2024
State Aide
State of MI
01.2022 - 12.2023
Executive Casino Host
FireKeepers Casino Hotel
05.2017 - 01.2022
FireKeepers Casino Hotel, Casino Host
02.2015 - 05.2017
Restaurant Cashier
FireKeepers Casino
08.2012 - 02.2015
High School Diploma -
Battle Creek Central High School