Dance Estes
Independence,MO
Summary
Expert customer service skills while being able to work in a high volume environments while also maintaining other responsibilities. Versatile and hard worker willing to work as many hours as needed. Dynamic, results-focused Information Technology professional with 2 years of remarkable and consistent experience as a Help Desk Analyst. Well-organized, enthusiastic, and self-motivated with exceptional leadership skills. Experience in mentoring and managing teams as well as analyzing support requirements, identifying end user support requirements, and offering exceptional support.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
Independence, MO
06.2019 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Communicated proactively with management about potential issues or delays in delivery times.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Help Desk Analyst L1
Sourze
02.2021 - 10.2023
- Documented users’ incidents and work request using (ITSM) Service Now, prioritize and escalate issues where required
- Manage user accounts and security groups using Active Directory users and computers
- Provide Office365 support, adding users to distribution groups, ensuring users had an E3 license and assisting users installing Microsoft office Suite which includes, Word, Excel, PowerPoint, and Teams
- Document and edit new and existing in-house KB articles stored in Service Now, diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues
- Provided first level support for provide first level support with desktops, laptops, and mobile devices and DUO multifactor authentication
- Install, configure, and modify hardware and software to ensure optimal performance
- Consulted with third party vendors such as Dell, HP, and Microsoft to resolve user hardware and software issues
- Working knowledge of VMware virtual machines and Citrix.
Bartender
Dave & Buster's
Overland Park, KS
12.2022 - 03.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Trained new bartenders on drink preparation and upselling techniques
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Poured wine, beer and cocktails for patrons
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Collected and organized daily till totals and tips
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Upsold customers from shelf to premium brands to help boost sales
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Merchandiser
PepsiCo
Olathe, KS
08.2020 - 08.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
Bartender
Dave & Busters
Panama City Beach, FL
01.2018 - 02.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Trained new bartenders on drink preparation and upselling techniques
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Poured wine, beer and cocktails for patrons
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Collected and organized daily till totals and tips
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Upsold customers from shelf to premium brands to help boost sales
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Security
10.2017 - 05.2018
- Set up lot boundaries
- Watched over several lots keeping public traffic off of them
- Conversed with people letting them know it was private property in a courteous way
- Made measurements and mapped out the 15-20 lots
- Documented every interaction with people
- Documented incidents
- De-escalated
- Maintained and took care of equipment.
Education
Liberal Arts -
Southeastern University
Lakeland, FLSkills
- Exceptional customer service skills
- Ability to adapt and respond to unexpected situations
- Active listener, role model and problem solver
- Proven ability to take initiative and work independently
- Able to perform in intense, fast paced environments
- Windows 7 & 10
- IOS and Android Devices
- Microsoft Office365
- Active Directory Users and Computers
- New Hire Training
- Time Management
- Attention to Detail
- Analytical and Critical Thinking
Training
- Google Technical Support
- Windows 10
Timeline
Bartender
Dave & Buster's
12.2022 - 03.2023
Help Desk Analyst L1
Sourze
02.2021 - 10.2023
Merchandiser
PepsiCo
08.2020 - 08.2022
Delivery Driver
DoorDash
06.2019 - 12.2023
Bartender
Dave & Busters
01.2018 - 02.2019
Security
10.2017 - 05.2018
Liberal Arts -
Southeastern University