Dancy Crawford
Topeka,KS
Summary
Detail-oriented individual with a versatile background in customer service and loan servicing. Known for strong communication skills and attention to detail, ready to leverage expertise to improve operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Silver Lake Bank
Topeka, KS
05.2025 - Current
- Assist customers with account inquiries and transaction issues.
- Resolve customer complaints through effective communication and problem-solving.
- Process transactions accurately using banking software and systems.
- Maintain customer records in compliance with privacy regulations.
- Develop strong customer relationships to encourage repeat business.
Loan Servicing Supervisor
CoreFirst Bank & Trust
Topeka, KS
06.2023 - 04.2025
- Directed and supervised staff performance.
- Reviewed policies and procedures regularly to ensure they were in compliance.
- Developed training programs and materials for new employees in loan servicing roles.
Loan Servicing Representative
CoreFirst Bank & Trust
Topeka, KS
09.2019 - 06.2023
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Performed daily loan servicing activities such as processing payments, tracking escrow accounts, and preparing monthly statements.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
Teller
CoreFirst Bank & Trust
Topeka, KS
08.2017 - 09.2019
- Maintained accurate records of all transactions and customer interactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
Barista
Kroger
Topeka, KS
05.2016 - 08.2017
- Maintained a clean and organized work environment.
- Managed cash register.
- Placed orders with suppliers for delivery of products required for daily operations.
Education
High School Diploma -
Lazy S Ranch Christian Academy
Topeka, KS06-2015
Skills
- Customer service
- Employee training
- Payment processing
- Time management
- Problem solving
- Cash handling ability
- Communication skills
- Inventory management
- Multitasking
- Attention to detail
Certification
- Public Notary
Timeline
Silver Lake Bank
05.2025 - Current
Loan Servicing Supervisor
CoreFirst Bank & Trust
06.2023 - 04.2025
Loan Servicing Representative
CoreFirst Bank & Trust
09.2019 - 06.2023
Teller
CoreFirst Bank & Trust
08.2017 - 09.2019
Barista
Kroger
05.2016 - 08.2017
High School Diploma -
Lazy S Ranch Christian Academy