DanDan Gaus
Sodexo USA
Lawrence,KS
3
Languages
21
years of professional experience
Results-driven Patient Service Manager with expertise in enhancing patient satisfaction, team management, and effective problem-solving. Proven track record in implementing service delivery initiatives that elevate patient experiences and foster strong relationships.
Work History
Patient Service Manager
2 Years 8 Months- Developed and implemented streamlined processes for patient intake and appointment scheduling, improving efficiency.
- Managed cross-functional teams to ensure compliance with healthcare regulations and standards of service.
- Managed department budget effectively, making necessary adjustments to control costs while maintaining quality patient care.
- Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Oversaw daily operations, ensuring optimal resource allocation for patient services and staff assignments.
- Conducted regular performance evaluations to identify training needs and improve team effectiveness in patient care.
- Collaborated with healthcare providers to resolve patient issues promptly, enhancing overall service quality.
- Facilitated communication between departments to ensure cohesive delivery of patient-centered services across all touchpoints.
- Trained and mentored new employees in registration department. answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal, and active listening skills, which are used for interacting with people of all different backgrounds and cultures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Food Service Supervisor
1 Year 1 Month- Trained and mentored staff on food preparation techniques and customer service excellence.
- Supervised daily food service operations, ensuring adherence to health and safety standards.
- Implemented inventory management processes, reducing waste and improving cost control.
- Coordinated schedules for team members to optimize workflow during peak service times.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Front of House Manager
4 Years 3 Months- Supervised daily operations, ensuring efficient service delivery and guest satisfaction.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Coordinated scheduling and staffing to optimize service levels during peak hours.
- Managed inventory control, reducing waste and improving cost efficiency in supply use.
- Conducted regular performance evaluations, fostering employee growth and accountability.
- Performed cash handling activities and secured nightly bank deposits.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests' complaints while maintaining positive a a positive customer environment.
Operations Manager
4 Years 2 Months- Developed and implemented operational strategies that improved workflow efficiency and reduced costs.
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Analyzed inventory management processes, optimizing supply chain logistics for timely deliveries.
- Managed scheduling and staffing to ensure adequate coverage during peak business hours, minimizing wait times.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
High School Diploma - Business Management
High School Diploma - Specialized Diploma in Advanced Japanese
High School Diploma - Certificate of Completion English
Skills
Patient satisfaction
Customer service
Office management
Team management
Training mentorship
Problem solving
Analytical skills
Multitasking
Operational consistency
Reliability
Active listening
Relationship building
Accomplishments
- Achieved tray delivery time above 90% through effectively motivating the team and monitoring delivery time.
- Supervised team of 25 staff members.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Patient Service Manager
Sodexo USA
12.2023 - CurrentRead More
Food Service Supervisor
Sodexo USA
11.2022 - 12.2023Read More
Front of House Manager
Red Pepper
07.2018 - 10.2022Read More
Operations Manager
Zauo Fishing Restaurant
05.2005 - 07.2009Read More
J.F.Oberlin University
High School Diploma from Business Management
Read More
Kokushyo Japanese Language School
High School Diploma from Specialized Diploma in Advanced Japanese
Read More
University of Kansas
High School Diploma from Certificate of Completion English
Read More