D'Andra Cardenas
Bee County Sheriff’s Office
Beeville,Texas
1
Certification
11
years of professional experience
Dynamic individual with hands-on experience in areas of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Jailer
9 Months- Supervised inmate activities and interactions to ensure safety and compliance with regulations.
- Conducted regular inspections of facilities to identify security breaches or maintenance needs.
- Implemented and enforced facility rules, maintaining order among inmates and staff.
- Trained new staff on operational procedures, safety protocols, and emergency response plans.
- Monitored surveillance systems to detect unusual behavior and responded promptly to incidents.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Examined incoming and outgoing mail to detect contraband.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
team lead
5 Years 1 Month- Leading a remote team to achieve key performance indicators (KPIs)
- Ensuring team adherence to company policies and procedures
- Implementing first call resolution strategies for inbound calls
- Conducting training sessions for new agents to improve team performance
- Utilizing Excel spreadsheets and Microsoft Word for data analysis and reporting
- Collaborating with team members to provide customer-friendly resolutions
Customer Service Department
1 Year 2 Months- Demonstrated leadership skills by effectively managing cash transactions and handling customer inquiries
- Processed utility bills and facilitated Western Union transactions to meet customer needs
- Collaborated with team members to ensure efficient cash handling and accurate logging of transactions
- Maintained punctuality and completed daily tasks in a timely manner
- Provided exceptional customer service by assisting with inquiries and resolving issues promptly
Team Leader
3 Years 3 Months- Trained and mentored new team members in cashier duties
- Managed cash drops and ensured cash register accuracy
- Implemented effective merchandising strategies to boost sales
- Conducted inventory checks to maintain stock levels
- Provided exceptional customer service to enhance customer satisfaction
- Collaborated with team members to achieve goals
- Demonstrated punctuality and reliability in daily tasks
- Delegated responsibilities to team members to optimize efficiency and productivity
Education
Basics
Studied basics and obtained GED
Skills
Customer service
Communication skills
Computer literacy
Leadership
Microsoft Word and Excel
English proficiency
Training facilitation
Relationship management
Performance tracking
Effective communication
Task delegation
Conflict resolution
Time management
Cash management
Problem solving
Certification
Jailers license
Timeline
Jailer
Bee County Sheriff’s Office
01.2026 - CurrentRead More
team lead
TTEC
01.2020 - 02.2025Read More
Customer Service Department
HEB
11.2018 - 01.2020Read More
Team Leader
Walgreens
08.2015 - 11.2018Read More
Coastal Bend College
Basics
Read More