D’Andra Coleman
Philadelphia,PA
Summary
Versatile and detail-oriented professional with a strong background in security and customer service, notably with Allied Universal Security Services. Excelled in incident reporting and conflict de-escalation, reducing security breaches significantly. Demonstrated exceptional report writing and interpersonal skills, enhancing team efficiency and customer satisfaction across diverse roles.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2024 - Current
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Canvasser
Power Interfaith Philly
10.2023 - Current
- Conducted thorough research on policy positions, candidates, or ballot measures to provide accurate information during discussions with the public.
- Identified customer needs to provide appropriate product solutions.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Navigated challenging conversations with diplomacy, successfully addressing objections while maintaining a professional demeanor.
Warehouse Associate
Amazon
02.2023 - 06.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Worked safely around moving machinery.
- Completed regular cycle counts to maintain accurate inventory records.
Cashier
McDonald’s
07.2018 - 08.2022
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Sterile Processing Certification - Sterile Processing Technician
PTTI
Philadelphia, PAHigh School Diploma -
Yes Philly
Philadelphia, PA05.2022
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Surveillance
- Detail Oriented
- Emergency Response
- Access Control
- Conflict de-escalation
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Canvasser
Power Interfaith Philly
10.2023 - Current
Warehouse Associate
Amazon
02.2023 - 06.2024
Cashier
McDonald’s
07.2018 - 08.2022
Sterile Processing Certification - Sterile Processing Technician
PTTI
High School Diploma -
Yes Philly
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security