Dandre Boothe
Titusville
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Brevard Public Schools
03.2025 - 06.2025
- Used ticketing systems to manage and process support actions and requests.
- provide onsite support for cameras and computer systems
- Managed high levels of call flow and responded to technical support needs.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
Technical Support Representative
Dell Inc
08.2024 - 10.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Ramp Agent
Swissport USA
01.2024 - 06.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
System Administrator
Thompson Town High School
08.2022 - 10.2023
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
System Administrator
Catholic College Of Mandeville
09.2020 - 08.2022
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Worked with users to determine areas of technology in need of improved usability.
System Administrator
Antigua Green School
10.2017 - 07.2020
- Installed and upgraded internal and third party software.
- Spearheaded inventory control measures to replenish and maintain IT equipment,supplies, tools and replacement parts.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs
for 40 users.
Education
Bachelor of Science - Information Technology
Globe Institute of Technology
08.2014
Associate of Applied Science - Computer Science
Globe Institute of Technology
08.2012
Skills
- Network administration
- Hardware maintenance
- Software installation
- Business continuity planning
Hobbies
Photography and Videography
Certification
- Lenovo computer repair certified
Languages
English
Native or Bilingual
Timeline
Technology Support Specialist
Brevard Public Schools
03.2025 - 06.2025
Technical Support Representative
Dell Inc
08.2024 - 10.2024
Ramp Agent
Swissport USA
01.2024 - 06.2024
System Administrator
Thompson Town High School
08.2022 - 10.2023
System Administrator
Catholic College Of Mandeville
09.2020 - 08.2022
System Administrator
Antigua Green School
10.2017 - 07.2020
Associate of Applied Science - Computer Science
Globe Institute of Technology
Bachelor of Science - Information Technology
Globe Institute of Technology
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